Senior AI Engineer

American Express
United States
Full timeUSD 123,000 - 215,250 annuallyFunction: Data Science & Machine LearningSkills: ["Problem-solving","Ownership","Collaboration"]

Build and deliver production-ready AI and agentic systems for the Case Management platform that supports Dispute & Fraud servicing. You’ll design intelligent workflows using enterprise data, create scalable RAG and LLM solutions, and improve monitoring, quality checks, and governance. Partner with product, engineering, and business teams to take AI from prototyping to deployment—ensuring security, compliance, explainability, reliability, and responsible AI at enterprise scale.

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FursaFursa
American Express
American Express
1 day ago

Senior AI Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Build and deliver production-ready AI and agentic systems for the Case Management platform that supports Dispute & Fraud servicing. You’ll design intelligent workflows using enterprise data, create scalable RAG and LLM solutions, and improve monitoring, quality checks, and governance. Partner with product, engineering, and business teams to take AI from prototyping to deployment—ensuring security, compliance, explainability, reliability, and responsible AI at enterprise scale.
Location: United States
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Mid level

Key Responsibilities

  • •Design and build scalable AI and agentic systems to improve customer engagement and dispute/fraud servicing.
  • •Build intelligent workflows that use context, enterprise data, and tools to support decisions.
  • •Deliver production-ready AI solutions (LLM apps, RAG systems, and personalization) with accuracy, reliability, and auditability.
  • •Improve operations using AI-based monitoring, quality checks, and governance through automation and analytics.
  • •Own end-to-end delivery from problem definition and prototyping through deployment, monitoring, and continuous improvement.

Pay and Benefits

Salary: USD 123,000 - 215,250 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kPaid LeaveParental LeaveCounseling Support

Key Requirements

  • •7+ years of experience in software engineering, machine learning, or applied AI, including building production systems.
  • •Experience with agentic AI systems (orchestration, tools, memory/state management, and evaluation).
  • •Hands-on experience with RAG, vector databases, and the full LLM lifecycle (prompting, fine-tuning, evaluation, and monitoring).
  • •Strong Python skills building backend services, APIs, and data pipelines.
  • •Experience with modern AI/ML frameworks and Google Cloud Platform services (e.g., BigQuery, Composer/Airflow, DataProc).
Experience:Financial services
Skills:Problem-solvingOwnershipCollaboration
Tech Stack:PythonRAGVector databasesLLMsGenAILangChainLangGraphPyTorchTensorFlowScikit-learnGoogle Cloud PlatformBigQueryComposer (Airflow)DataProcDistributed systemsEvent-driven architectureDockerKubernetes

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn