People & Culture Service Associate (Buenos Aires, AR, B1605DII)

SAP
Buenos Aires
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Establishing Trust","Customer Orientation","Effective Communication","Emotional Intelligence","Complex Problem Solving"]

Serve as the first point of contact for SAP employees on HR questions within the global P&C HRdirect team. You’ll answer inquiries via ticketing system, email, chat, and phone; research and keep HR knowledge content up to date; and help resolve low-to-medium complexity issues. Learn HR systems and digital content/automation tools, and use emerging AI features to improve employee experience while building a long-term HR career.

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SAP
SAP
2 hours ago

People & Culture Service Associate (Buenos Aires, AR, B1605DII)

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Job Summary

Serve as the first point of contact for SAP employees on HR questions within the global P&C HRdirect team. You’ll answer inquiries via ticketing system, email, chat, and phone; research and keep HR knowledge content up to date; and help resolve low-to-medium complexity issues. Learn HR systems and digital content/automation tools, and use emerging AI features to improve employee experience while building a long-term HR career.
Location: Buenos Aires
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Graduate level

Key Responsibilities

  • •Answer HR questions through a ticketing system, email, chat, and phone.
  • •Research information and keep the HR knowledge database up to date with internal stakeholders.
  • •Resolve low-to-medium complexity HR issues with growing independence.
  • •Learn and use HR systems, content management, automation tools, and AI features.
  • •Suggest improvements to simplify and enhance the employee experience.
Travel: Low travel

Key Requirements

  • •Strong Spanish and/or Portuguese and English communication skills.
  • •Some experience in a customer-facing role.
  • •Interest in HR, technology, and digital tools with motivation to build a long-term HR career.
  • •Enjoy helping others and solving problems with a responsible, detail-oriented approach.
  • •HR experience is an advantage.
Skills:Establishing TrustCustomer OrientationEffective CommunicationEmotional IntelligenceComplex Problem Solving
Languages:SpanishPortugueseEnglish
Tech Stack:Ticketing systemEmailChatPhoneHR systemsContent managementAutomation toolsAI featuresAI-assisted automationAI prototypingAI adoptionAI output quality assuranceAI data analyticsData-driven stakeholder managementContent curation

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
Glassdoor
Glassdoor: 4.1
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