Product Operations Specialist | Bill Pay

Ramp
New York, San Francisco
Workplace: HybridFull timeUSD 128,000 - 180,000 annuallyFunction: Communications, PR & CommunityExperience: 3+ yearsSkills: ["Problem solving","Prioritization","Communication","Customer focus"]

Help build and scale Bill Pay workflows that let customers manage accounts payable with speed, accuracy, and control. Own the voice-of-customer loop, capturing feedback from CX and Sales, translating it into product requirements, and driving launch operations from Alpha to GA. Directly ship UX improvements and automate processes using AI tools, while building operating systems for release readiness, internal enablement, and issue escalation across Bill Pay.

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Ramp
Ramp
1 month ago

Product Operations Specialist | Bill Pay

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Last checked: 1 hour agoStatus: Live

Job Summary

Help build and scale Bill Pay workflows that let customers manage accounts payable with speed, accuracy, and control. Own the voice-of-customer loop, capturing feedback from CX and Sales, translating it into product requirements, and driving launch operations from Alpha to GA. Directly ship UX improvements and automate processes using AI tools, while building operating systems for release readiness, internal enablement, and issue escalation across Bill Pay.
Location: New York, San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Own the voice-of-customer loop for Bill Pay by capturing, analyzing, and prioritizing feedback from CX, Sales, and direct customer channels.
  • •Partner with Product, Engineering, and Design to translate customer feedback into actionable product requirements and specs.
  • •Own launch operations for new Bill Pay features as they move from Alpha to GA.
  • •Directly ship product improvements (UX fixes and “paper cuts”) using AI tools, maintaining a backlog focused on reducing customer friction.
  • •Use AI to automate processes and build operating systems for release readiness, internal enablement, supportability, and issue escalation across Bill Pay workflows.

Pay and Benefits

Salary: USD 128,000 - 180,000 annually
Equity and Bonus:Equity
Perks:Paid LeaveHealth InsuranceDentalVision401kParental LeavePet InsuranceRelocation SupportWeekly Coffee

Key Requirements

  • •3+ years in product operations, product management, or a customer-facing analytical role supporting B2B SaaS, with experience in payments or accounts payable preferred.
  • •Proficiency using data to size opportunities and analyze adoption, support trends, payment flow performance, and customer friction.
  • •Ability to translate qualitative customer feedback into crisp requirements and operational processes.
  • •Comfort working in ambiguous, technically complex spaces and driving clarity across multiple stakeholders.
  • •Experience using AI tools (e.g., Claude Code) to accelerate work and directly make product improvements.
Experience:3+ yearsB2B SaaSFintechPaymentsAccounts payableFinancial operations
Skills:Problem solvingPrioritizationCommunicationCustomer focus
Tech Stack:Claude CodeAI toolsRelease management

Company Brief

Ramp
Provides an AI-enabled finance operations platform offering corporate cards, expense management, bill payments, procurement, travel, treasury, and automated accounting to help finance teams save time and money.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: New York, United States
Founded: 2019
Glassdoor
Glassdoor: 4.2
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