BMC

1 week ago

Mainframe Customer Success Specialist - Brazil

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Own post-sales success for assigned mainframe customer accounts, delivering a Success Blueprint that aligns adoption and usage to customers’ business goals. Drive customer adoption, serve as an escalation point for issues, and provide risk mitigation and governance guidance. Partner across Sales, Services, Engineering, Marketing, Product, and Support to shape the post-sale strategy and improve customer satisfaction, using tools to learn and continuously apply BMC capabilities.

Location: São Paulo

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Serve as the post-sales customer success leader for assigned accounts and deliver a Success Blueprint.
•Build and deliver tailored Success Blueprints aligned to customers’ business goals, including usage/adoption recommendations and risk mitigation guidance.
•Drive customer adoption and overall customer success outcomes.
•Act as an escalation point for customer issues impacting success to support risk mitigation.
•Maintain cross-functional relationships across Sales, Services, Engineering, Marketing, Product Management, and Support to own the post-sale strategy and improve customer satisfaction.

Travel: Low travel

Pay and Benefits

Salary: 233,325 - 388,875

Key Requirements

•Excellent English and Spanish communication and strong customer handling skills.
•Demonstrated consulting, problem-solving, analytical, organizational, and time management skills to manage multiple tasks concurrently.
•Experience with large, complicated, political customer accounts at senior IT and business levels, preferably with recent hands-on executive experience.
•Experience coordinating cross-functional alignment across Sales, pre-sales, Services, Engineering, Support, and Product teams.
•10+ years of z/OS expertise and experience with BMC/competitor mainframe tools/utilities (e.g., Operations, Development, DB2, Security), plus a BS in Computer Science or related field (or equivalent experience).

Experience:10+ yearsMainframeZ/OS

Education:Bachelor's in Computer Science

Skills:CommunicationProblem-solvingAnalytical thinkingOrganizational skillsTime managementCustomer handlingCross-functional collaboration

Languages:EnglishSpanish

Tech Stack:Z/OSBMC mainframe toolsOperationsDevelopmentDB2SecurityCloud technologiesCustomer Support tools/resources

Company Brief

BMC

Provides IT service management, automation, and operations software to help enterprises manage digital services, cloud infrastructure, and mainframe environments with monitoring, service desk, and AIOps solutions.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Houston, United States

Founded: 1980

Website LinkedIn

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BMC