Customer Specialist - Full Time

CarMax
Mississippi
Workplace: OnsiteFull timeUSD 15.5 - 23.3 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Relationship-building","Integrity","Teamwork","Attention to detail"]

Deliver a customer-first experience across the car-buying and selling journey by guiding customers through sales, appraisals, test drives, and financing applications. Conduct vehicle condition assessments, manage inventory check-in and reconciliation, and complete cosmetic inspections. Handle administrative paperwork, coordinate service appointments, and review repair order invoices for accurate billing while maintaining CarMax Environmental, Health and Safety standards and a clean work area.

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FursaFursa
CarMax
CarMax
2 months ago

Customer Specialist - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Deliver a customer-first experience across the car-buying and selling journey by guiding customers through sales, appraisals, test drives, and financing applications. Conduct vehicle condition assessments, manage inventory check-in and reconciliation, and complete cosmetic inspections. Handle administrative paperwork, coordinate service appointments, and review repair order invoices for accurate billing while maintaining CarMax Environmental, Health and Safety standards and a clean work area.
Location: Mississippi
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Guide customers through sales, appraisals, test drives, and financing applications.
  • •Conduct accurate vehicle condition assessments and document findings for appraisals.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections and ensure vehicles meet CarMax Quality Standards.
  • •Coordinate service appointments and review repair order invoices for accurate billing and clean, organized work areas.

Pay and Benefits

Salary: USD 15.5 - 23.3 hourly
Perks:Paid SickPaid LeavePaid HolidaysHoliday Premium

Key Requirements

  • •Strong communication skills to represent CarMax and its products.
  • •Build lasting customer relationships and create win-win solutions while following processes accurately.
  • •Demonstrate integrity, respect, and teamwork in a fast-paced environment.
  • •High School Diploma or equivalent and a valid driver’s license.
  • •Ability to lift up to 25 lbs and accurately read and transcribe data.
Education:High School
Skills:CommunicationRelationship-buildingIntegrityTeamworkAttention to detail
Licenses:Driver’s license
Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn