Customer Service Executive

Avery Dennison
Vietnam
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Communication","Customer service","Negotiation","Problem-solving","Professionalism"]

Handle customer order processing and inquiries, including order entry, follow-ups, pricing integrity, and coordinating shipment/expediting information. Resolve customer product and billing complaints through return authorizations, testing coordination, and replacement approval flows. Partner with Inside Sales and coordinate with Logistics/Operations to support sales goals and capacity planning, and properly follow up on returns/defected items. Ensure professional, accurate customer service throughout.

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Avery Dennison
Avery Dennison
2 days ago

Customer Service Executive

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Last checked: 34 minutes agoStatus: Live

Job Summary

Handle customer order processing and inquiries, including order entry, follow-ups, pricing integrity, and coordinating shipment/expediting information. Resolve customer product and billing complaints through return authorizations, testing coordination, and replacement approval flows. Partner with Inside Sales and coordinate with Logistics/Operations to support sales goals and capacity planning, and properly follow up on returns/defected items. Ensure professional, accurate customer service throughout.
Location: Vietnam
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle order processing in customer accounts, including inquiries, order follow-up, pricing integrity, on-time deliveries, and order fulfillment.
  • •Provide responsive order management support such as order entry and expediting/shipment information to customers.
  • •Resolve customer complaints professionally by authorizing returns, coordinating returned product testing, and submitting replacement orders when needed.
  • •Coordinate with Inside Sales, Logistics, and Operations on sales goals support, supply chain issue communication, and capacity planning/scheduling.
  • •Coordinate and follow up returns and defected-label handling properly, including backup support when workload requires it.

Key Requirements

  • •Bachelor’s degree.
  • •At least 02 working years of related experience in Customer Service, Supply Chain, Merchandising, Procurement, Purchasing, Order Management, or Sales Admin.
  • •Strong written and verbal communication skills in English or English-Chinese.
  • •Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function-specific software.
  • •Excellent customer service and presentation skills, with willingness to work OT if needed.
Experience:2+ yearsOrder management
Education:Bachelor's
Skills:CommunicationCustomer serviceNegotiationProblem-solvingProfessionalism
Languages:EnglishChinese
Tech Stack:Microsoft OfficeLotus Notes

Company Brief

Avery Dennison
Produces pressure-sensitive materials, labels, tags, packaging solutions, and RFID inlays and software for retail, logistics, and industrial customers. The company serves global brands with products that help identify, track, and enhance merchandise and supply chains.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Glendale, United States
Founded: 1935
WebsiteLinkedIn