Merchant Onboarding Specialist

Salla
Makkah
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1-3 yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Analytical","Troubleshooting","Relationship management"]

Own the end-to-end onboarding of merchants on the Salla platform. Configure and launch merchants’ online stores by setting up storefronts, uploading and categorizing products, and configuring payment and shipping options. Ensure reliable integrations with payment gateways and shipping providers, optimize the browsing and purchasing experience (including A/B testing), and provide ongoing technical support. Coordinate with technical and support teams and deliver merchant training to help stores go live confidently.

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FursaFursa
Salla
Salla
3 weeks ago

Merchant Onboarding Specialist

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Last checked: 4 hours agoStatus: Live

Job Summary

Own the end-to-end onboarding of merchants on the Salla platform. Configure and launch merchants’ online stores by setting up storefronts, uploading and categorizing products, and configuring payment and shipping options. Ensure reliable integrations with payment gateways and shipping providers, optimize the browsing and purchasing experience (including A/B testing), and provide ongoing technical support. Coordinate with technical and support teams and deliver merchant training to help stores go live confidently.
Location: Makkah
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Prepare and launch merchants’ online stores by configuring store settings and storefront templates to align with brand identity.
  • •List and categorize products accurately, including adding images, descriptions, and pricing.
  • •Set up and maintain payment gateway and shipping integrations, including testing the purchasing process.
  • •Optimize the user experience by improving browsing and purchasing flows and conducting A/B testing to drive faster page loading.
  • •Provide ongoing technical support, collaborate with technical and development teams to resolve store issues, and deliver training to merchants.

Key Requirements

  • •Bachelor’s degree in Business Administration, E-commerce, Information Technology, Marketing, or a related field.
  • •1–3 years of experience in Merchant Onboarding, Customer Success, Account Management, Technical Support, or Customer Support, preferably in e-commerce or SaaS.
  • •Hands-on experience setting up, configuring, or managing online stores using e-commerce platforms is a plus.
  • •Fluent in Arabic and English with excellent verbal and written communication skills.
  • •Strong problem-solving, analytical, and troubleshooting skills with the ability to manage multiple priorities and resolve issues under pressure.
Experience:1-3 yearsE-commerceSaaS
Education:Bachelor's
Skills:CommunicationProblem-solvingAnalyticalTroubleshootingRelationship management
Languages:ArabicEnglish

Company Brief

Salla
Provides an e-commerce platform that helps merchants create, manage, and grow online stores. The product includes storefront setup, payments, order management, shipping integrations, and tools for sales and customer engagement.
Industry: SaaS
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Riyadh, Saudi Arabia
Founded: 2016
WebsiteLinkedIn