MTS, IT Engineer

Reflection AI
San Francisco, New York
Workplace: OnsiteFull timeFunction: IT Operations (Systems/Network Admin)Experience: 5+ yearsSkills: ["Autonomy","Customer focus","Problem-solving","Communication"]

Own day-to-day IT operations with a high degree of autonomy, spanning tier 1/2 support and executive “white-glove” assistance. Define and implement IT systems and processes to improve efficiency, including rollout of technical IT security initiatives. Manage SaaS platforms and spend, and support onboarding/offboarding through Rippling and Okta with SSO integrations. Help design and deploy core IT tools (MDM, MDM solutions, ticketing), and coordinate new office buildouts.

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FursaFursa
Reflection AI
Reflection AI
1 day ago

MTS, IT Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Own day-to-day IT operations with a high degree of autonomy, spanning tier 1/2 support and executive “white-glove” assistance. Define and implement IT systems and processes to improve efficiency, including rollout of technical IT security initiatives. Manage SaaS platforms and spend, and support onboarding/offboarding through Rippling and Okta with SSO integrations. Help design and deploy core IT tools (MDM, MDM solutions, ticketing), and coordinate new office buildouts.
Location: San Francisco, New York
Workplace: Onsite
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Mid level

Key Responsibilities

  • •Handle day-to-day operational IT requests.
  • •Define and implement systems and processes to improve IT efficiency.
  • •Provide white-glove operational support for executives.
  • •Assist with design and deployment of IT systems such as MDM, SSO, and ticketing systems.
  • •Support IT security initiatives and coordinate new office buildouts (requirements and installation of A/V, networking, and office security equipment).

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceWellness StipendMeal AllowancePaid ParentalPaid Leave

Key Requirements

  • •5+ years of experience with Tier 1 and Tier 2 IT support.
  • •Comfort working in a customer-facing environment supporting executives, executive assistants, engineers, and non-technical people.
  • •Ability to navigate complex, non-trivial problems with minimal support.
  • •Experience working with both macOS and Windows devices (Linux is a bonus).
  • •Expertise in user provisioning via Rippling and Okta, including automating onboarding and offboarding, plus configuring Okta as the primary SSO IdP.
Experience:5+ yearsIT supportIT securitySSOSaaS
Skills:AutonomyCustomer focusProblem-solvingCommunication
Tech Stack:MacOSWindowsLinuxRipplingOktaSSOMDMJamfKandjiJumpCloudGoogle WorkspaceSlackJiraLinearSaaSTicketing systemsMDM solutionsDevice posture attestation

Company Brief

Reflection AI
Builds frontier autonomous AI systems focused on autonomous coding agents (product: Asimov) to create organizational superintelligence, founded by former DeepMind/Google researchers and hiring across SF, NYC, London.
Industry: AI & Machine Learning
Company Size: Small (11 to 50 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: San Francisco, United States
Founded: 2024
WebsiteLinkedInGlassdoor