Customer Care Associate

NTT
Philippines
Full timeFunction: Customer Support (Service Desk)Skills: ["Communication","Typing","Spelling","Grammar","Adaptability","Confidentiality","Empathy","Problem-solving","Teamwork","Diplomacy"]

Serve as the first point of contact for customers, delivering caring, first-class service by assessing needs, responding to inquiries and complaints, and recommending appropriate solutions. Handle complex, sensitive issues accurately and in line with provided resources, complete documentation and call history, and coordinate fulfillment when needed. Stay current on program and product information through continuous learning while maintaining strict confidentiality and adhering to data and service guidelines.

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FursaFursa
NTT
NTT
3 months ago

Customer Care Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Serve as the first point of contact for customers, delivering caring, first-class service by assessing needs, responding to inquiries and complaints, and recommending appropriate solutions. Handle complex, sensitive issues accurately and in line with provided resources, complete documentation and call history, and coordinate fulfillment when needed. Stay current on program and product information through continuous learning while maintaining strict confidentiality and adhering to data and service guidelines.
Location: Philippines
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Assess and respond to customer needs, using sound judgment to recommend appropriate solutions.
  • •Respond to inquiries and complaints with due attention to customer care and a professional approach.
  • •Handle complex customer inquiries and complaints accurately and responsibly using provided resources.
  • •Complete required documentation and update call history; send messages to third parties and/or initiate fulfillment as needed.
  • •Remain current on program and product information through continuous learning while maintaining strict confidentiality and data-use guidelines.

Key Requirements

  • •Demonstrated passion for customer satisfaction and prior experience is a strong asset.
  • •English proficiency and experience in an interactive customer service environment.
  • •Strong oral and written communication skills, including typing, spelling, and grammar.
  • •Advanced knowledge of PCs and familiarity with system navigation.
  • •Ability to work all required shifts and resolve complex, sensitive customer inquiries professionally per policies.
Experience:FoodRetail
Skills:CommunicationTypingSpellingGrammarAdaptabilityConfidentialityEmpathyProblem-solvingTeamworkDiplomacy
Languages:English
Tech Stack:PCsSystem navigation

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn