Technical Account Manager

Stripe
Mexico City
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Communication","Relationship management","Problem-solving","Presentation","Cross-functional collaboration"]

Strategically support Stripe’s largest and most complex users, coordinating with cross-functional teams to deliver operational solutions across fraud, product adoption, and global expansion. You’ll lead client meetings, build long-term relationships, and create content for scalable, long-term support offerings, enabling enterprise customers to optimize technical operations and accelerate growth on Stripe’s platform.

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Stripe
Stripe
2 months ago

Technical Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Strategically support Stripe’s largest and most complex users, coordinating with cross-functional teams to deliver operational solutions across fraud, product adoption, and global expansion. You’ll lead client meetings, build long-term relationships, and create content for scalable, long-term support offerings, enabling enterprise customers to optimize technical operations and accelerate growth on Stripe’s platform.
Location: Mexico City
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Provide a gold standard experience to assigned accounts’ key stakeholders
  • •Work with the wider Operations team to provide current state, resources and knowledge to enable gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
  • •Foster long term user relationships that grow loyalty to Stripe and Stripe products
  • •Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion
  • •Lead user facing meetings both in person and through video chat

Key Requirements

  • •5+ years experience in enterprise level client-facing work
  • •Strong product sense and energized by the challenge of solving difficult user related problems
  • •Strong written and verbal communication skills
  • •Ability to lead complex integration conversations in a highly consultative and proactive manner
  • •Familiarity with APIs and ability to explain API concepts to Stripe’s largest and most technical customers
  • •Familiarity with SQL and comfort building basic queries and modifying more complex ones
  • •Strong technical troubleshooting skills and experience interfacing with technical teams
  • •Adept client relationship management skills
  • •Ability to engage in business-level and technical conversations at multiple levels of the organization
Experience:5+ yearsPaymentsFintechSaaS
Skills:CommunicationRelationship managementProblem-solvingPresentationCross-functional collaboration
Languages:English
Tech Stack:PostmanPythonWebhooksSQLETLAPIsXCode

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
WebsiteLinkedInGlassdoor