Customer Support Associate – Polish & English | Telecom Project

Sutherland
Sofia
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Customer-focused"]

Support customers of an international telecommunications provider by handling inbound requests via phone, email, and chat. You’ll resolve everyday service issues like SIM activation, top-ups, roaming, and account inquiries, aiming for first-contact resolution. Provide clear, professional, and empathetic responses while accurately documenting interactions and following established processes. No sales or upselling—focus is on customer experience and service quality.

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FursaFursa
Sutherland
Sutherland
3 days ago

Customer Support Associate – Polish & English | Telecom Project

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Support customers of an international telecommunications provider by handling inbound requests via phone, email, and chat. You’ll resolve everyday service issues like SIM activation, top-ups, roaming, and account inquiries, aiming for first-contact resolution. Provide clear, professional, and empathetic responses while accurately documenting interactions and following established processes. No sales or upselling—focus is on customer experience and service quality.
Location: Sofia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Handle customer inquiries through voice and non-voice channels (phone, email, chat).
  • •Resolve service-related issues and aim for first-contact resolution.
  • •Provide clear, professional, and empathetic customer support.
  • •Accurately document customer interactions.
  • •Follow established processes and procedures.

Pay and Benefits

Perks:Health InsuranceMeal AllowancePaid TrainingRelocation

Key Requirements

  • •Polish (C1) and English (B2) proficiency
  • •Undergraduate, graduate, postgraduate education, or equivalent
  • •Strong communication and computer skills
  • •Availability to work shifts Monday–Saturday
  • •Experience in customer service, BPO, or telecommunications (nice to have)
Experience:TelecommunicationsBPO
Skills:CommunicationProblem-solvingCustomer-focused
Languages:PolishEnglish
Tech Stack:CRMTicketing systems

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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