Technical Support Engineer

Emerson
Austin
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Problem-solving","Mentoring","Prioritization"]

Partner with engineers and scientists to support enterprise and strategic accounts using deep technical knowledge of NI products, platforms, and systems. Triage and resolve complex SDR application issues involving USRP hardware and open-source UHD software, manage critical escalations to R&D, and recommend platform and system improvements. Deliver advanced training, help grow customer self-service with KCS-aligned knowledge practices, and provide technical insights to Sales and R&D for product roadmaps.

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Emerson
Emerson
1 day ago

Technical Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Partner with engineers and scientists to support enterprise and strategic accounts using deep technical knowledge of NI products, platforms, and systems. Triage and resolve complex SDR application issues involving USRP hardware and open-source UHD software, manage critical escalations to R&D, and recommend platform and system improvements. Deliver advanced training, help grow customer self-service with KCS-aligned knowledge practices, and provide technical insights to Sales and R&D for product roadmaps.
Location: Austin
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Resolve technical issues for enterprise and strategic accounts using advanced product and platform knowledge for USRP hardware and open-source UHD software for SDR applications.
  • •Manage and escalate complex SDR and platform/system issues to R&D, maintaining relationships with R&D Support Coordinators and developers.
  • •Partner with Sales to recommend support strategies for targeted accounts and provide technical insights into customer applications (e.g., wireless research, electronic warfare, SIGINT, radar).
  • •Build technical proficiency through advanced or customized training for customers and other TSEs.
  • •Recommend platform and system improvements, report design/reliability/maintenance issues or bugs to R&D, and capture documentation to enable self-service.
Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceDentalVision401k

Key Requirements

  • •Bachelor of Engineering or Computer Science required, with a preferred bachelor’s in Electrical Engineering or Computer Engineering.
  • •5+ years of work experience in a customer-facing technical role or other relevant industry experience.
  • •Ability to own and advocate for customer issues with quick, valuable troubleshooting and appropriate internal escalations.
  • •Experience prioritizing multiple tasks and managing escalations effectively.
  • •Advanced knowledge of one of: RF, USRP, or SDR.
Education:Bachelor's
Skills:CommunicationProblem-solvingMentoringPrioritization
Certifications:CLACTDCTACLED
Tech Stack:RFUSRPSDROpen Source UHDUHDKCS methodology

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn