Strategic Customer Success Manager

MongoDB
Toronto
Workplace: HybridFull timeCAD 130,000 - 180,000 annuallyFunction: Customer Success & Account ManagementExperience: 9+ yearsEducation: bachelorsSkills: ["Communication","Influencing","Customer advisory","Strategic partnership","Forecasting"]

Own the post-sales success of MongoDB’s most strategic accounts by advising C-suite and technical leaders on multi-year roadmaps and transformations. Drive customer retention, proactive consumption, and executive-level advocacy through business reviews, executive sponsor alignment, and account program planning. Orchestrate complex, cross-functional initiatives such as migrations and modernization efforts while delivering high-precision forecasting and measurable customer outcomes.

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MongoDB
MongoDB
2 days ago

Strategic Customer Success Manager

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Last checked: 6 hours agoStatus: Live

Job Summary

Own the post-sales success of MongoDB’s most strategic accounts by advising C-suite and technical leaders on multi-year roadmaps and transformations. Drive customer retention, proactive consumption, and executive-level advocacy through business reviews, executive sponsor alignment, and account program planning. Orchestrate complex, cross-functional initiatives such as migrations and modernization efforts while delivering high-precision forecasting and measurable customer outcomes.
Location: Toronto
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as a trusted technical and business advisor for strategic accounts, aligning MongoDB capabilities with customers’ multi-year IT transformations.
  • •Proactively identify and mitigate complex consumption risks and advise architectural strategies to accelerate time-to-value.
  • •Conduct comprehensive business reviews and partner with C-suite and technical leaders to champion aligned joint roadmaps.
  • •Develop cross-functional account programs, manage a portfolio of strategic accounts, and maximize value realization and executive advocacy.
  • •Track and report progress against strategic outcomes with high-precision forecasting; maintain internal system hygiene for accurate insights and analysis.

Pay and Benefits

Salary: CAD 130,000 - 180,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionParental LeaveRrsp

Key Requirements

  • •9 to 12+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management), ideally consumption-based.
  • •6+ years accountable for customer health and revenue realization for a defined book of strategic business.
  • •Excellent verbal and written communication skills with the ability to influence technical and business outcomes at the C-suite level.
  • •Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
  • •Strong ability to translate complex technical/operational signals into value-based outcomes for customers.
Experience:9+ years
Education:Bachelor's in Computer Science, STEM
Skills:CommunicationInfluencingCustomer advisoryStrategic partnershipForecasting
Languages:English
Tech Stack:MongoDBMongoDB AtlasAWSGoogle CloudMicrosoft Azure

Company Brief

MongoDB
Develops MongoDB, a leading general-purpose, document-based database platform that enables developers and enterprises to build scalable, high-performance applications with flexible data models and cloud-native capabilities.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2007
Glassdoor
Glassdoor: 4.1
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