Technical Support Engineer 2 - PowerEdge XE - Oklahoma City, Oklahoma

Dell
Oklahoma City
Workplace: OnsiteFull timeUSD 66,000 - 86,000Function: Customer Support (Service Desk)Experience: 3+ yearsEducation: bachelorsSkills: ["Customer communication","Problem-solving","Ownership","Troubleshooting","Operational excellence"]

Resolve complex customer-reported technical issues for PowerEdge XE servers in a fast-paced, customer-critical environment. Take ownership of cases from web, phone, chat, and email through complete resolution, documenting outcomes and keeping customers updated. Collaborate with Engineering, SE, and multi-functional teams to improve product quality and reliability, while driving operational excellence via high-quality issue closures and customer respect.

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Dell
Dell
2 days ago

Technical Support Engineer 2 - PowerEdge XE - Oklahoma City, Oklahoma

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Last checked: 5 hours agoStatus: Live

Job Summary

Resolve complex customer-reported technical issues for PowerEdge XE servers in a fast-paced, customer-critical environment. Take ownership of cases from web, phone, chat, and email through complete resolution, documenting outcomes and keeping customers updated. Collaborate with Engineering, SE, and multi-functional teams to improve product quality and reliability, while driving operational excellence via high-quality issue closures and customer respect.
Location: Oklahoma City
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Take ownership of technically sophisticated customer issues reported via web, phone, chat, and email until resolution.
  • •Document relevant information and provide timely customer updates on issue progress.
  • •Resolve customer issues in close collaboration with Engineering, SE, and other multi-functional teams.
  • •Provide qualified information to Engineering to improve product quality and reliability.
  • •Drive operational excellence through high-quality closures and ensure customers are treated with respect.

Pay and Benefits

Salary: USD 66,000 - 86,000

Key Requirements

  • •Strong knowledge of Dell PowerEdge servers and working knowledge of PowerEdge XE servers.
  • •Comfortable working in Linux environments (RHEL and Ubuntu).
  • •In-depth troubleshooting knowledge.
  • •Understanding of Dell and vendor diagnostics utilities and how to apply them.
  • •3-5+ years of technical support experience with customer-facing experience in a high-pressure environment.
Experience:3+ years
Education:Bachelor's
Skills:Customer communicationProblem-solvingOwnershipTroubleshootingOperational excellence
Tech Stack:Dell PowerEdgePowerEdge XELinuxRHELUbuntuDell diagnostics utilities

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
Glassdoor
Glassdoor: 3.8
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