Mgr, Customer Engineer

Applied Materials
Shenzhen
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 4-7 yearsEducation: associatesSkills: ["Communication","Troubleshooting","Diagnostics","Mentoring"]

Serve as the direct liaison with customers to install, maintain, and upgrade semiconductor and display manufacturing equipment in Shenzhen. Use basic diagnostics and digital analytics to troubleshoot technical issues and perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Coordinate with customers to ensure smooth operations, and support training and mentoring of junior field service engineers.

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FursaFursa
Applied Materials
Applied Materials
2 months ago

Mgr, Customer Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Serve as the direct liaison with customers to install, maintain, and upgrade semiconductor and display manufacturing equipment in Shenzhen. Use basic diagnostics and digital analytics to troubleshoot technical issues and perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Coordinate with customers to ensure smooth operations, and support training and mentoring of junior field service engineers.
Location: Shenzhen
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Install, maintain, and upgrade customer equipment.
  • •Apply basic diagnostic techniques (with assistance) to assess equipment and address technical issues.
  • •Collaborate with senior field service engineers and/or the customer to understand roadmaps, process flows, and business challenges.
  • •Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
  • •Coordinate and communicate directly with customers to ensure smooth operations and exceptional service.
Travel: Low travel

Key Requirements

  • •Associate degree, military technical training, field service experience, or trade certification.
  • •4-7 years of work experience in the semiconductor industry or other equipment support industry.
  • •Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics.
  • •Strong knowledge of hand tools (including appropriate use of digital multimeters).
  • •Effective written and verbal communication skills; basic knowledge of Microsoft Excel, Word, and PowerPoint.
Experience:4-7 yearsSemiconductor industryEquipment support
Education:Associate's
Skills:CommunicationTroubleshootingDiagnosticsMentoring
Licenses:Valid driver’s license
Tech Stack:Digital multimetersMicrosoft ExcelMicrosoft WordMicrosoft PowerPointCAD

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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