Lead CSR/Teller - La Fontana (Boca Raton, FL) - Full Time

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Customer service","Confidentiality","Problem resolution","Judgment","Leadership"]

Provide the most complex customer service as a CSR/Teller, using independent judgment to address issues, follow policies, and elevate risks appropriately. Deepen customer relationships by listening to needs, completing follow-ups, handling confidential customer information, and communicating clearly. Collaborate with the Financial Center Manager on cash counts and FCA requests, maintain balanced records, and support daily office operations including training newly hired CSR staff.

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Fifth Third Bancorp
Fifth Third Bancorp
4 days ago

Lead CSR/Teller - La Fontana (Boca Raton, FL) - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide the most complex customer service as a CSR/Teller, using independent judgment to address issues, follow policies, and elevate risks appropriately. Deepen customer relationships by listening to needs, completing follow-ups, handling confidential customer information, and communicating clearly. Collaborate with the Financial Center Manager on cash counts and FCA requests, maintain balanced records, and support daily office operations including training newly hired CSR staff.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Provide excellent customer service in all interactions, using independent judgment and escalating concerns as needed to manage risk.
  • •Listen to customer needs, ask questions to understand requirements, guide customers to appropriate solutions, and complete timely follow-ups.
  • •Maintain confidentiality of customer business and adhere to the Bancorp Code of Business Conduct and Ethics.
  • •Collaborate with the Financial Center Manager to complete monthly cash counts, gather/report monthly FCA requests, and maintain balanced records.
  • •Assist with office operations, maintain knowledge of bank policies/procedures, and help train newly hired Customer Service Representatives.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience.
  • •In-depth knowledge of retail policies and procedures to perform duties with minimal supervision.
  • •Ability to interact comfortably and confidently with the public while adhering to dress code guidelines.
  • •Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
Education:High School
Skills:Customer serviceConfidentialityProblem resolutionJudgmentLeadership

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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