Mortgage Loan Servicing Representative

Commerce Bancshares
Kansas City
Workplace: OnsiteFull timeUSD 21.4 - 27.65 hourlyFunction: Banking, Lending & CreditExperience: 2+ yearsEducation: high_schoolSkills: ["Attention to detail","Self-initiative","Problem identification","Organization","Strong communication"]

Handle every stage of mortgage loan servicing after origination, including processing payments and advances, completing releases and borrower documents, and supporting escrow, taxes, insurance, and loss mitigation. Provide customer service by phone, email, and chat, coordinate with other departments to meet deadlines, and perform routine and complex servicing tasks across multiple servicing functions. Work with mortgage accounting and investor accounting to ensure accurate loan maintenance.

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FursaFursa
Commerce Bancshares
Commerce Bancshares
6 days ago

Mortgage Loan Servicing Representative

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Last checked: 2 days agoStatus: Live

Job Summary

Handle every stage of mortgage loan servicing after origination, including processing payments and advances, completing releases and borrower documents, and supporting escrow, taxes, insurance, and loss mitigation. Provide customer service by phone, email, and chat, coordinate with other departments to meet deadlines, and perform routine and complex servicing tasks across multiple servicing functions. Work with mortgage accounting and investor accounting to ensure accurate loan maintenance.
Location: Kansas City
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Handle routine and complex mortgage loan servicing functions after origination, including administration, cashiering, escrow, investor accounting, customer service, and default-related servicing.
  • •Process loan payments or advances using multiple system applications, including maintenance and adjustments.
  • •Process mortgage releases and subsequent documents to borrowers.
  • •Provide customer service via telephone, email, and chat.
  • •Perform other assigned duties and coordinate with other departments to meet time requirements.

Pay and Benefits

Salary: USD 21.4 - 27.65 hourly
Perks:Health InsuranceDentalVision401kLife InsurancePaid LeavePaid PersonalEducation Assistance

Key Requirements

  • •High school diploma or an equivalent combination of education and experience.
  • •2+ years of real estate loan experience (preferred).
  • •2+ years of customer service via telephone, email, and chat experience (preferred).
  • •Must be eligible to work in the U.S. without sponsorship now or in the future.
  • •Intermediate proficiency with Microsoft Word, Excel, Teams, and Outlook.
Experience:2+ yearsReal estate loansCustomer service
Education:High School
Skills:Attention to detailSelf-initiativeProblem identificationOrganizationStrong communication
Tech Stack:Microsoft WordExcelMicrosoft TeamsOutlook

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Commerce Bancshares
Provides commercial, retail, wealth management, and payment services through its regional banking operations. Commerce Bancshares serves individuals, businesses, and institutions across the Midwest with deposit accounts, lending, treasury, and card solutions.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Kansas City, United States
Founded: 1865
WebsiteLinkedIn