Keyloop

2 months ago

Escalation Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Escalation Manager within the Customer Enablement team focusing on recovering dissatisfied customers to a positive state within an agreed timeframe. You will monitor risk, coordinate with Sales and Customer Success to support renewals or new business, and drive feedback-based process improvements to prevent future escalations. Based in Prague, Czech Republic, reporting to the Head of Customer Success.

Location: Prague

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Deliver get-well plans to top-tier customers to reduce dissatisfaction and set the right environment for cross-sell & up-sell opportunities
•Coordinate with other Keyloop functions to ensure customer issues are resolved satisfactorily
•Balance the urgent needs with day-to-day demands of the general customer population
•Be aware of and flag potential risk with our customers
•Monitor and escalate risk appropriately to protect customer relationships and renewals

Key Requirements

•A skilled negotiator with resilience under high-tension customer exchanges
•Significant exposure to the software industry
•Excellent written and verbal communication skills
•Ability to use initiative and work independently or as part of a team
•Experience in the automotive market

Experience:SoftwareAutomotive

Skills:NegotiationCommunicationListeningEmpathyResilience

Languages:EnglishFrenchPortugueseGermanDutch

Company Brief

Keyloop

Provides dealer management systems and software solutions for automotive retailers and manufacturers, covering sales, service, parts, and connected retail tools to streamline dealership operations and digital customer experiences.

Industry: Automotive

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Belfast, United Kingdom

Founded: 2018

Website LinkedIn

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Keyloop

2 months ago

Escalation Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Prague

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Deliver get-well plans to top-tier customers to reduce dissatisfaction and set the right environment for cross-sell & up-sell opportunities
•Coordinate with other Keyloop functions to ensure customer issues are resolved satisfactorily
•Balance the urgent needs with day-to-day demands of the general customer population
•Be aware of and flag potential risk with our customers
•Monitor and escalate risk appropriately to protect customer relationships and renewals

Key Requirements

•A skilled negotiator with resilience under high-tension customer exchanges
•Significant exposure to the software industry
•Excellent written and verbal communication skills
•Ability to use initiative and work independently or as part of a team
•Experience in the automotive market

Experience:SoftwareAutomotive

Skills:NegotiationCommunicationListeningEmpathyResilience

Languages:EnglishFrenchPortugueseGermanDutch

Company Brief

Keyloop

Industry: Automotive

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Belfast, United Kingdom

Founded: 2018

Website LinkedIn