Senior Customer & Competitive Insights Program Manager (Multiple Positions)

TikTok
Seattle, Bellevue
Workplace: OnsiteFull timeUSD 141,544 - 198,360 annuallyFunction: Program & Project Management (PMO)Experience: 2-5 yearsEducation: mastersSkills: ["Stakeholder management","Cross-functional collaboration","Mentoring","Project risk management","Data-driven decision making"]

Own customer and competitive insights programming to drive buyer-journey improvements. Lead benchmarking and market research, translate findings into business requirements, and define scope, milestones, and project risks. Facilitate qualitative and quantitative user testing to uncover confusion or policy misalignment, then partner cross-functionally to align roadmaps and action plans. Mentor junior team members and present strategy, timeline, and status to stakeholders.

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FursaFursa
TikTok
TikTok
11 hours ago

Senior Customer & Competitive Insights Program Manager (Multiple Positions)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own customer and competitive insights programming to drive buyer-journey improvements. Lead benchmarking and market research, translate findings into business requirements, and define scope, milestones, and project risks. Facilitate qualitative and quantitative user testing to uncover confusion or policy misalignment, then partner cross-functionally to align roadmaps and action plans. Mentor junior team members and present strategy, timeline, and status to stakeholders.
Location: Seattle, Bellevue
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Drive regular benchmarking to identify opportunities for buyer-journey improvements at scale.
  • •Conduct market research to understand user needs, pain points, and behaviors to optimize the buyer journey.
  • •Collect business requirements and define project scope, key milestones, and success plans.
  • •Facilitate user testing using qualitative and quantitative methods to detect breakdowns, confusion, or misaligned policies and identify action plans and owners.
  • •Collaborate with cross-functional teams to align decision-making and roadmaps, and mentor junior-level team members.

Pay and Benefits

Salary: USD 141,544 - 198,360 annually

Key Requirements

  • •Master’s degree (or foreign equivalent) in a relevant field (Marketing, Business Administration, Business Analytics, Finance, Engineering or related) plus 2 years of related experience; OR Bachelor’s degree plus 5 years of progressive related experience.
  • •2 years of experience designing and conducting user testing, surveys, or interviews and analyzing the resulting data.
  • •2 years of experience building dashboards and reports using SQL, Python, or R to monitor and evaluate product performance.
  • •Direct experience interfacing with business leaders and stakeholders to present strategy, timeline, and status documents.
  • •Experience with project management across cross-functional teams and managing program risks/issues (deadlines, schedule, resourcing, budget) via communication and triage.
Experience:2-5 yearsMarketingBusiness analyticsData analyticsProduct performanceUser research
Education:Master's
Skills:Stakeholder managementCross-functional collaborationMentoringProject risk managementData-driven decision making
Tech Stack:SQLPythonR

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn