Customer Support Specialist

inDrive
Lima
Workplace: HybridFull timePEN 2,300 - 2,300 monthlyFunction: Customer Support (Service Desk)Skills: ["Communication","Attention to detail","Accuracy","Customer focus","Organization"]

Handle customer inquiries across phone, email, and chat, resolving issues quickly and accurately. Process returns, exchanges, and complaints, maintain detailed interaction records, and update customer information in the CRM. Collect and route customer feedback to relevant departments while keeping customers informed about inquiry status. Work in a hybrid environment with opportunities for mentoring, learning programs, and collaboration through a global talent exchange.

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FursaFursa
inDrive
inDrive
16 hours ago

Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Handle customer inquiries across phone, email, and chat, resolving issues quickly and accurately. Process returns, exchanges, and complaints, maintain detailed interaction records, and update customer information in the CRM. Collect and route customer feedback to relevant departments while keeping customers informed about inquiry status. Work in a hybrid environment with opportunities for mentoring, learning programs, and collaboration through a global talent exchange.
Location: Lima
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond to phone calls, emails, and chat messages.
  • •Quickly and efficiently resolve customer issues.
  • •Process returns, exchanges, and customer complaints.
  • •Keep records of each customer interaction and update customer information in the CRM.
  • •Collect and forward customer feedback to relevant departments and inform customers about inquiry status.

Pay and Benefits

Salary: PEN 2,300 monthly
Perks:Learning Budget

Key Requirements

  • •Ability to conduct dialogue politely and professionally.
  • •Ability to work with large volumes of information.
  • •Attention to detail and accuracy in documentation.
  • •Proficiency in PC and basic office programs.
  • •Skills in working with CRM systems and other specialized software.
Skills:CommunicationAttention to detailAccuracyCustomer focusOrganization
Tech Stack:CRMPCBasic office programs

Company Brief

inDrive
A ride-hailing and mobility platform that lets passengers and drivers negotiate fares directly in real time. It also offers intercity travel, courier, and delivery services in multiple countries.
Industry: Mobility Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Mountain View, United States
Founded: 2013
WebsiteLinkedIn