Customer Marketing Manager

Xometry
Buenos Aires
Workplace: RemoteFull timeFunction: Marketing & GrowthSkills: ["Analytical skills","Cross-functional collaboration","Communication"]

Own champion-led growth strategy across existing buyer accounts, building advocacy mechanisms like referrals, reviews, incentives, and buyer stories to drive re-engagement, expansion, and loyalty. Design account engagement journeys using segmentation and triggers, partner with Marketing to execute the playbook, and continuously optimize based on account behavior and performance data. Turn the advocacy engine into repeatable buyer story assets for Sales and cross-functional enablement.

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FursaFursa
Xometry
Xometry
12 hours ago

Customer Marketing Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own champion-led growth strategy across existing buyer accounts, building advocacy mechanisms like referrals, reviews, incentives, and buyer stories to drive re-engagement, expansion, and loyalty. Design account engagement journeys using segmentation and triggers, partner with Marketing to execute the playbook, and continuously optimize based on account behavior and performance data. Turn the advocacy engine into repeatable buyer story assets for Sales and cross-functional enablement.
Location: Buenos Aires
Workplace: Remote
Employment Type: Full time
Job Function: Marketing & Growth
Seniority: Mid level

Key Responsibilities

  • •Own and execute the champion-led growth strategy across the existing buyer base, driving advocacy, referrals, and account expansion at scale.
  • •Build advocacy mechanisms including referral programs, review/reference programs, incentive structures, and integration/plug-in opportunities.
  • •Design the account engagement journey with segmentation, triggers, and offers that drive re-engagement and deeper adoption.
  • •Partner with marketing teams to translate strategy into executed campaigns while owning the playbook and outcomes.
  • •Create and scale buyer stories (case studies, testimonials, proof points) and ensure they feed into sales enablement assets.

Key Requirements

  • •5+ years of B2B lifecycle, customer/account based marketing, or growth marketing experience, ideally in a marketplace/platform business.
  • •Experience designing and running lifecycle programs (triggers, segmentation, nurture) that measurably grow existing accounts.
  • •Proven ability to build advocacy or referral programs from the ground up.
  • •Comfort working cross-functionally where you own strategy and outcomes (e.g., email/MarTech).
  • •Strong analytical skills for defining segments, interpreting account-level data, and linking lifecycle activity to bookings growth.
Experience:B2BMarketplacePlatform
Skills:Analytical skillsCross-functional collaborationCommunication
Languages:English
Tech Stack:ClaudeGeminiChatGPTMarTech

Company Brief

Xometry
Operates an on-demand digital manufacturing marketplace connecting buyers with manufacturing partners for CNC machining, 3D printing, sheet metal, injection molding and other custom parts, leveraging instant quoting and supply chain services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Rockville, United States
Founded: 2013
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor