Solution Consultant

Everbridge
Hungary
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Interpersonal communication","Project management","Critical thinking","Problem-solving"]

Serve as a trusted partner for large-scale customers, guiding them through Everbridge solution deployment, adoption, training, and ongoing optimization. Own day-to-day coordination for project milestones and customer success criteria, troubleshoot technical and operational concerns, and document, prioritize, and escalate critical issues. Act as the customer advocate within Everbridge, sharing insights with Account Management, Product Management, Operations, and Engineering to improve adoption and outcomes.

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FursaFursa
Everbridge
Everbridge
1 day ago

Solution Consultant

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Last checked: 22 hours agoStatus: Live

Job Summary

Serve as a trusted partner for large-scale customers, guiding them through Everbridge solution deployment, adoption, training, and ongoing optimization. Own day-to-day coordination for project milestones and customer success criteria, troubleshoot technical and operational concerns, and document, prioritize, and escalate critical issues. Act as the customer advocate within Everbridge, sharing insights with Account Management, Product Management, Operations, and Engineering to improve adoption and outcomes.
Location: Hungary
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead customer engagement throughout deployment, solution adoption, and ongoing operations to ensure a positive customer experience.
  • •Establish and maintain client governance, facilitate stakeholder meetings, and provide monthly account updates to internal stakeholders.
  • •Define customer success criteria, track progress, and create action plans to keep projects and commitments on schedule.
  • •Create and deliver ongoing product education and awareness programs, including training sessions for customer teams.
  • •Troubleshoot customer concerns and coordinate internal teams to resolve technical and operational challenges, escalating critical issues as needed.

Pay and Benefits

Perks:Health InsuranceLife InsuranceDisability Insurance

Key Requirements

  • •At least three years of experience in a customer-facing support or consulting role (professional services, account management, project management, or technical consulting).
  • •Strong project management and organizational skills.
  • •Ability to manage competing priorities in a fast-paced environment.
  • •Working knowledge of hosted applications, high-availability architectures, computer security, telephony, and networking.
  • •A bachelor’s degree in Business, Computer Science, or a related field (or equivalent relevant experience).
Education:Bachelor's
Skills:CommunicationInterpersonal communicationProject managementCritical thinkingProblem-solving
Tech Stack:Microsoft OfficeSalesforceWeb-based applicationsTelephonyNetworking

Company Brief

Everbridge
Provides critical event management and public warning solutions that help organizations detect, manage, and respond to incidents. Offers mass notification, incident management, and operational resilience tools for enterprises, government agencies, and healthcare providers.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Burlington, United States
Founded: 2002
WebsiteLinkedIn