Midis Group

5 days ago

Specialist - Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Own customer relationships as an advisor to drive satisfaction, retention, and growth. Manage internal and external stakeholders across executive, management, and technical leaders, including roadmap discussions. Resolve service issues by escalating complaints for fast resolution, run regular business reviews and customer check-ins, and track usage, engagement, and satisfaction metrics. Identify upsell and cross-sell opportunities and maintain accurate CRM records with periodic stakeholder reporting.

Location: Beirut

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Own the customer relationship and manage internal/external stakeholder relationships at all levels, including roadmap discussions.
•Address customer service issues and escalate complaints to ensure quick resolution.
•Conduct regular business reviews and customer check-ins.
•Track customer usage, engagement, and satisfaction metrics.
•Maintain accurate customer records and activities in the CRM system and prepare periodic reports.

Key Requirements

•Bachelor’s degree in Business Administration or a related field.
•1–2 years of experience in Customer Success, Account Management, Customer Support, or another customer-facing role.
•Strong relationship management skills and proactive customer engagement.
•Ability to identify customer needs, support product adoption, uncover upselling opportunities, and manage customer escalations.

Experience:1-2 years

Education:Bachelor's in Business Administration

Skills:Relationship managementCustomer engagementProblem managementStakeholder managementCustomer advocacy

Tech Stack:CRM

Company Brief

Midis Group

Midis Group is a technology distributor delivering value-added distribution, solutions, and services across the Middle East, Africa and CIS regions, partnering with global vendors to provide IT infrastructure, cybersecurity, cloud and software solutions via channel partners.

Industry: Wholesale & Distribution

Growth: Established Company

Headquarters: Dubai, United Arab Emirates

Website

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Midis Group

5 days ago

Specialist - Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Beirut

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Own the customer relationship and manage internal/external stakeholder relationships at all levels, including roadmap discussions.
•Address customer service issues and escalate complaints to ensure quick resolution.
•Conduct regular business reviews and customer check-ins.
•Track customer usage, engagement, and satisfaction metrics.
•Maintain accurate customer records and activities in the CRM system and prepare periodic reports.

Key Requirements

•Bachelor’s degree in Business Administration or a related field.
•1–2 years of experience in Customer Success, Account Management, Customer Support, or another customer-facing role.
•Strong relationship management skills and proactive customer engagement.
•Ability to identify customer needs, support product adoption, uncover upselling opportunities, and manage customer escalations.

Experience:1-2 years

Education:Bachelor's in Business Administration

Skills:Relationship managementCustomer engagementProblem managementStakeholder managementCustomer advocacy

Tech Stack:CRM

Company Brief

Midis Group

Industry: Wholesale & Distribution

Growth: Established Company

Headquarters: Dubai, United Arab Emirates

Website