Array

2 months ago

VP, Enterprise Client Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead and scale a high-performing Enterprise Client Success team managing strategic, high-value accounts with $10M+ ARR; define and operationalize a portfolio-wide client success strategy; drive retention, expansion, and ROI while aligning cross-functionally with Product, Engineering, Marketing, Sales, and Deployment to deliver tailored solutions and maximize revenue.

Location: United States, Canada

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Lead, hire, and develop a high-performing team of Enterprise Client Success Managers, setting clear expectations around account ownership, client outcomes, and revenue growth
•Define and operationalize the enterprise client success strategy, including segmentation, engagement models, and success metrics across a portfolio of large-scale accounts
•Oversee client health, retention, and expansion across $10M+ ARR relationships, ensuring consistent delivery of value and ROI
•Build and maintain executive-level relationships with key clients, acting as an escalation point and strategic advisor for the most critical partnerships
•Drive a disciplined approach to identifying and executing growth opportunities, including cross-sell, upsell, and expansion into additional Array products

Pay and Benefits

Salary: USD 200,000 annually

Perks:Health Insurance401kPaid LeaveParental LeaveRemote Work

Key Requirements

•10+ years of experience in B2B or B2B2C client success, account management, or related roles, with at least 5+ years leading teams managing enterprise accounts
•Proven track record of owning and growing large-scale client portfolios ($25M+ ARR), with responsibility for retention, expansion, and client outcomes
•Demonstrated ability to build, scale, and manage high-performing client success organizations in complex, cross-functional environments
•Strong executive presence with experience engaging senior stakeholders and navigating complex client organizations
•Experience in financial services, fintech, or credit-related industries preferred

Experience:10+ yearsFintechFinancial servicesEnterprise software

Skills:LeadershipCommunicationStrategic thinkingProblem-solving

Languages:English

Tech Stack:AI

Company Brief

Array

Array operates as a technology company under the brand 'Array'. Publicly available details about its specific products, company size, funding, headquarters, and revenue for the domain array.com were not confirmed; contact the company via its website for details.

Industry: Fintech Infrastructure

Website

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Array

2 months ago

VP, Enterprise Client Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: United States, Canada

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Lead, hire, and develop a high-performing team of Enterprise Client Success Managers, setting clear expectations around account ownership, client outcomes, and revenue growth
•Define and operationalize the enterprise client success strategy, including segmentation, engagement models, and success metrics across a portfolio of large-scale accounts
•Oversee client health, retention, and expansion across $10M+ ARR relationships, ensuring consistent delivery of value and ROI
•Build and maintain executive-level relationships with key clients, acting as an escalation point and strategic advisor for the most critical partnerships
•Drive a disciplined approach to identifying and executing growth opportunities, including cross-sell, upsell, and expansion into additional Array products

Pay and Benefits

Salary: USD 200,000 annually

Perks:Health Insurance401kPaid LeaveParental LeaveRemote Work

Key Requirements

•10+ years of experience in B2B or B2B2C client success, account management, or related roles, with at least 5+ years leading teams managing enterprise accounts
•Proven track record of owning and growing large-scale client portfolios ($25M+ ARR), with responsibility for retention, expansion, and client outcomes
•Demonstrated ability to build, scale, and manage high-performing client success organizations in complex, cross-functional environments
•Strong executive presence with experience engaging senior stakeholders and navigating complex client organizations
•Experience in financial services, fintech, or credit-related industries preferred

Experience:10+ yearsFintechFinancial servicesEnterprise software

Skills:LeadershipCommunicationStrategic thinkingProblem-solving

Languages:English

Tech Stack:AI

Company Brief

Array

Industry: Fintech Infrastructure

Website