Head of Commercial Strategy and Operations

SimplePractice
United States
Full timeUSD 208,000 - 260,000 annuallyFunction: Strategy & Corporate DevelopmentExperience: 10+ yearsEducation: bachelorsSkills: ["Strategic planning","Executive communication","Cross-functional influence","Analytical mindset","Operational execution"]

Own end-to-end revenue and commercial strategy and operations across Sales, Onboarding, Account Management, and Customer Support. Build and run the operating cadence, revenue systems, tooling, processes, and reporting infrastructure for planning, forecasting, pipeline management, and handoffs. Diagnose customer-facing performance, design the operating model, create a lifecycle view with Product and Marketing, and lead AI-powered workflow rollouts with adoption results, reporting to the Chief Commercial Officer.

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FursaFursa
SimplePractice
SimplePractice
2 days ago

Head of Commercial Strategy and Operations

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Last checked: 23 minutes agoStatus: Live

Job Summary

Own end-to-end revenue and commercial strategy and operations across Sales, Onboarding, Account Management, and Customer Support. Build and run the operating cadence, revenue systems, tooling, processes, and reporting infrastructure for planning, forecasting, pipeline management, and handoffs. Diagnose customer-facing performance, design the operating model, create a lifecycle view with Product and Marketing, and lead AI-powered workflow rollouts with adoption results, reporting to the Chief Commercial Officer.
Location: United States
Employment Type: Full time
Job Function: Strategy & Corporate Development
Seniority: Sr. Director level

Key Responsibilities

  • •Partner with the CCO to set commercial and revenue strategy and translate it into annual and quarterly plans across Sales, Onboarding, Account Management, and Support.
  • •Own end-to-end revenue operations systems, tooling, processes, and reporting infrastructure, including pipeline management, forecasting, and handoffs between functions.
  • •Assess current performance drivers (e.g., support satisfaction and churn) and design and lead the execution of the required customer-facing operating model.
  • •Develop a holistic view of onboarding and product adoption across the customer lifecycle and partner with Product and Marketing on lifecycle expansion.
  • •Lead the commercial operating cadence, including business reviews, KPI reporting, and follow-through on decisions for the commercial leadership team.

Pay and Benefits

Salary: USD 208,000 - 260,000 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kPaid HolidaysPaid LeaveParental LeaveBackup Care

Key Requirements

  • •Minimum 10 years in strategy, revenue operations, or commercial operations, with direct experience owning functional execution such as Sales Operations or Revenue Operations.
  • •Strong strategy background with a demonstrated track record of running revenue operations end-to-end (not only advising).
  • •Direct experience building and running operational processes in customer-facing functions like Sales, Support, Onboarding, or Account Management.
  • •Direct experience building or rolling out AI-powered processes or tools inside business functions with real adoption results.
  • •Bachelor’s degree required (MBA preferred).
Experience:10+ yearsSaaSSMB SaaSAI
Education:Bachelor's
Skills:Strategic planningExecutive communicationCross-functional influenceAnalytical mindsetOperational execution
Tech Stack:AI

Company Brief

SimplePractice
Provides practice management and telehealth software for behavioral health and wellness professionals, offering scheduling, billing, documentation, and secure telehealth services to streamline clinical workflows.
Industry: HealthTech
Headquarters: Lehi, United States
Founded: 2012
WebsiteLinkedIn