VP, Client Services, Direct Custody and Clearing, MSS (Seoul, Seoul, KR, 04511)

HSBC
Seoul
Workplace: OnsiteFull timeFunction: Marketing & GrowthExperience: 10+ yearsSkills: ["Communication","Interpersonal skills","Relationship building","Analytical thinking","Problem-solving","Multi-tasking","Decision-making","Ownership","Accountability"]

Serve as an escalation point to ensure excellent, market-leading client satisfaction for top-tier clients. Provide high-touch support, coordinate responses to RFPs and SLAs, and help onboard new clients through document review and operational setup. Partner with product teams to deliver solutions aligned to customer needs, while streamlining processes to improve service quality standards, performance metrics, and reporting.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
HSBC
HSBC
1 day ago

VP, Client Services, Direct Custody and Clearing, MSS (Seoul, Seoul, KR, 04511)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Serve as an escalation point to ensure excellent, market-leading client satisfaction for top-tier clients. Provide high-touch support, coordinate responses to RFPs and SLAs, and help onboard new clients through document review and operational setup. Partner with product teams to deliver solutions aligned to customer needs, while streamlining processes to improve service quality standards, performance metrics, and reporting.
Location: Seoul
Workplace: Onsite
Employment Type: Full time
Job Function: Marketing & Growth
Seniority: Sr. Director level

Key Responsibilities

  • •Act as an escalation point to ensure client satisfaction through excellent, market-leading service.
  • •Maintain the highest level of support for designated top-ranking clients.
  • •Prepare and release news broadcasts on market and regulatory developments.
  • •Coordinate responses to RFPs, SLAs, and other client-driven documents.
  • •Coordinate new client onboarding and streamline processes to improve customer experience and service quality standards, performance metrics, and reporting.

Key Requirements

  • •Excellent command of verbal and written English and Korean.
  • •Strong communication and interpersonal skills.
  • •Interact with business customers at all levels and build relationships with internal and external stakeholders.
  • •Preferably 10+ years of proven experience in the Korean securities industry, including direct custody and clearing.
  • •Strong attention to detail, analytical/problem-solving skills, and ability to handle high-pressure, complex decisions.
Experience:10+ yearsKorean securities industryDirect custody and clearing
Skills:CommunicationInterpersonal skillsRelationship buildingAnalytical thinkingProblem-solvingMulti-taskingDecision-makingOwnershipAccountability
Languages:EnglishKorean

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn