Enterprise Customer Success Manager

Invicti
Austin
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Self-starter","Strategic thinking","Time management","Organizational skills","Communication"]

Own post-sales success for a portfolio of enterprise accounts, guiding customers from onboarding through renewal and expansion. Serve as the trusted advisor and voice of the customer while driving product adoption, training, and best practices that increase retention and upsell outcomes. Lead Quarterly Business Reviews, monitor account health to mitigate churn risk, and collaborate with Sales, Marketing, Product, Engineering, and Development to close the loop on feedback and improve the product.

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Invicti
Invicti
1 day ago

Enterprise Customer Success Manager

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Last checked: 2 hours agoStatus: Live

Job Summary

Own post-sales success for a portfolio of enterprise accounts, guiding customers from onboarding through renewal and expansion. Serve as the trusted advisor and voice of the customer while driving product adoption, training, and best practices that increase retention and upsell outcomes. Lead Quarterly Business Reviews, monitor account health to mitigate churn risk, and collaborate with Sales, Marketing, Product, Engineering, and Development to close the loop on feedback and improve the product.
Location: Austin
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own the full customer lifecycle for an enterprise account portfolio from onboarding through renewal and expansion.
  • •Act as the primary point of contact and trusted advisor across customer stakeholders.
  • •Drive product adoption via identifying underutilized features, training, and best practices.
  • •Lead Quarterly Business Reviews and analyze data to recommend actions for positive customer outcomes.
  • •Track account health to identify churn risks, mitigate proactively, and collaborate with Sales for upsell and expansion opportunities.
Travel: Low travel

Pay and Benefits

Perks:Health InsuranceDentalVision401kParental Leave

Key Requirements

  • •5+ years of experience in Customer Success, Account Management, or SaaS Sales.
  • •Experience building relationships with enterprise-level clients.
  • •Familiarity with managing customer renewals and upsells.
  • •Strong presentation, meeting facilitation, and written communication skills.
  • •If located in Austin, available to go into the office two days per week.
Experience:5+ yearsSaaS
Skills:Self-starterStrategic thinkingTime managementOrganizational skillsCommunication
Tech Stack:SalesforceDASTSASTSCA

Company Brief

Invicti
Provides dynamic application security testing (DAST) and web application/API security solutions, formed by combining Netsparker and Acunetix to help organizations detect, prioritize, and fix web-app vulnerabilities at scale.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: USD 500M to 1B
Funding: Private Equity Backed
Headquarters: Austin, United States
Founded: 2018
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor