Associate Operations Manager

Cloud Kitchens
New York
Workplace: OnsiteFull timeUSD 70,000 - 78,000 annuallyFunction: Business OperationsSkills: ["Leadership","Training","Performance management","Customer service","Data-driven decision making"]

Oversee daily operations at a cloud kitchen facility, including facility maintenance, order fulfillment, janitorial and sanitation compliance, and partner-facing customer support. Lead and train a facility team, drive restaurant partner onboarding and launch planning, and manage partner experience to prevent churn. Use KPI and data-driven planning to support facility goals, report metrics, and manage facility P&L while coordinating repairs and maintenance for core equipment.

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FursaFursa
Cloud Kitchens
Cloud Kitchens
3 days ago

Associate Operations Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Oversee daily operations at a cloud kitchen facility, including facility maintenance, order fulfillment, janitorial and sanitation compliance, and partner-facing customer support. Lead and train a facility team, drive restaurant partner onboarding and launch planning, and manage partner experience to prevent churn. Use KPI and data-driven planning to support facility goals, report metrics, and manage facility P&L while coordinating repairs and maintenance for core equipment.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Lead and train the facility team, including scheduling, training, and performance management.
  • •Manage order fulfillment and deliver excellent service while serving as the primary point of contact for restaurant partners.
  • •Quarterback onboarding for new restaurant partners, including permits support, online delivery platform setup, and launch strategy planning.
  • •Maintain sanitation and compliance through routine inspections, upkeep, minor repairs, and coordination with external vendors for specialized services.
  • •Participate in planning sessions, review and report KPI metrics, and manage and report facility P&L.

Pay and Benefits

Salary: USD 70,000 - 78,000 annually
Perks:Health InsuranceDentalVision401kHsaPaid LeavePaid Sick

Key Requirements

  • •2+ years preferred in operations management.
  • •2+ years preferred in employee/assistant management, including training and performance management.
  • •2+ years preferred experience in restaurant operations and managing partner-facing workflows.
  • •2+ years preferred property management experience.
  • •Ability to use KPI/data to plan and report facility performance, including P&L understanding.
Skills:LeadershipTrainingPerformance managementCustomer serviceData-driven decision making
Languages:English

Company Brief

Cloud Kitchens
Operates delivery-focused ghost kitchen facilities that lease kitchen space and provide infrastructure, technology, and logistics to restaurants and virtual brands to optimize food delivery operations and expand market reach.
Industry: Restaurants & Food Service
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Private Equity Backed
Headquarters: Los Angeles, United States
Founded: 2016
WebsiteLinkedIn