Service Operator

CarMax
United States
Workplace: OnsiteFull timeUSD 18.2 - 29.3 hourlyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Empathy","Active listening","Multitasking","Customer-first mindset"]

As a Service Operator, you’ll be the customer-first point of contact for the Service Department—answering service calls, assisting customers in person and over the phone, and supporting service processes before, during, and after repairs. You’ll schedule appointments, route inquiries, send timely written updates, manage repair requests, perform reminder calls, and coordinate contact when parts arrive. You’ll also maintain compliance by auditing key service documentation and follow EH&S requirements.

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FursaFursa
CarMax
CarMax
2 days ago

Service Operator

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

As a Service Operator, you’ll be the customer-first point of contact for the Service Department—answering service calls, assisting customers in person and over the phone, and supporting service processes before, during, and after repairs. You’ll schedule appointments, route inquiries, send timely written updates, manage repair requests, perform reminder calls, and coordinate contact when parts arrive. You’ll also maintain compliance by auditing key service documentation and follow EH&S requirements.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Respond promptly and professionally to incoming service calls with empathy and a customer-first mindset.
  • •Assist Service Consultants and Customer Advisors as needed, supporting seamless customer service interactions.
  • •Schedule service appointments, route calls and inquiries accurately, and provide timely written follow-up messages.
  • •Coordinate and schedule repair requests, manage appointment reminder calls, and contact customers when special-order parts arrive.
  • •Maintain compliance by auditing sublet invoices, loaner logs, and dealer tags; follow CarMax EH&S requirements and keep a clean, orderly work area.

Pay and Benefits

Salary: USD 18.2 - 29.3 hourly
Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

  • •Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
  • •Exceptional telephone etiquette and active listening to ensure positive customer interactions.
  • •Ability to execute standardized service processes while maintaining high customer satisfaction scores.
  • •Proficiency in data entry and record-keeping with intermediate computer skills, including spreadsheets.
  • •Flexibility to work varied shifts, including nights, weekends, and holidays.
Skills:CommunicationEmpathyActive listeningMultitaskingCustomer-first mindset
Tech Stack:Spreadsheets

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn