Senior Experience Architect

Salesforce
Illinois, Florida, Indiana, Massachusetts, Colorado, North Carolina, Georgia, Texas
Workplace: RemoteFull timeUSD 172,500 - 260,100 annuallyFunction: Design (Product/UX/UI/Visual)Experience: 10+ yearsSkills: ["Communication","Stakeholder management","Problem solving","Collaboration","Research synthesis"]

Lead design efforts for enterprise Customer Success and Digital Innovation engagements, guiding teams through discovery, research, and delivery of transformational, human-centered experiences. Own project scope, timelines, roadmaps, and stakeholder alignment, while translating user needs into intuitive interaction designs and prototypes. Provide thought leadership for pre-sales and go-to-market support, leverage AI tools to accelerate delivery, and manage research synthesis to inform strategic decisions across agile lifecycles.

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FursaFursa
Salesforce
Salesforce
5 days ago

Senior Experience Architect

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead design efforts for enterprise Customer Success and Digital Innovation engagements, guiding teams through discovery, research, and delivery of transformational, human-centered experiences. Own project scope, timelines, roadmaps, and stakeholder alignment, while translating user needs into intuitive interaction designs and prototypes. Provide thought leadership for pre-sales and go-to-market support, leverage AI tools to accelerate delivery, and manage research synthesis to inform strategic decisions across agile lifecycles.
Location: Illinois, Florida, Indiana, Massachusetts, Colorado, North Carolina, Georgia, Texas
Workplace: Remote
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)
Seniority: Manager level

Key Responsibilities

  • •Lead and manage design teams to deliver design activities and outputs throughout project lifecycles.
  • •Develop project scope, timelines, and strategic roadmaps aligned to business objectives.
  • •Conduct customer discovery via interviews, workshops, and collaborative design sessions.
  • •Apply design-thinking and human-centered methodologies to create transformational experiences.
  • •Provide thought leadership in pre-sales and go-to-market support, leveraging AI tools to enhance delivery.
Travel: High travel

Pay and Benefits

Salary: USD 172,500 - 260,100 annually
Perks:MedicalDentalVisionHealth InsuranceParental Leave401k

Key Requirements

  • •10+ years of experience in experience design, user research, interaction design, or related fields.
  • •3+ years leading design teams and managing complex design initiatives through project lifecycles.
  • •Salesforce or other CRM product knowledge plus solution design experience.
  • •Strong proficiency with AI tools (e.g., generative AI and automation platforms) to drive innovation and efficiency.
  • •Advanced human-centered design, design-thinking, interaction design, and journey mapping, with strong research and synthesis skills.
Experience:10+ years
Skills:CommunicationStakeholder managementProblem solvingCollaborationResearch synthesis
Certifications:Prosci CertificationSalesforce Admin CertificationSalesforce Strategy Designer CertificationSalesforce Agentforce Specialist Certification
Tech Stack:SalesforceAgentforceGenerative AIAI toolsAgile

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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