NTT

17 hours ago

Field Engineer (Networking)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide first-line remote and/or onsite technical support and field engineering for clients, including proactive incident identification, fault-call attendance on network devices, and routing issues to the right teams for resolution. Install and test fibre and copper cabling at customer data centre sites, ensure infrastructure and related software are operational, log and escalate incidents, and meet SLA targets, including out-of-hours rota coverage.

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Provide first-line remote and onsite technical support to clients by proactively identifying and resolving technical incidents and problems.
•Install and test fibre and copper cabling between devices at customer data centre sites, ensuring cables are operational.
•Attend fault calls on network devices and coordinate with remote client and NTT Global support teams to fix or replace faulty devices.
•Ensure assigned client infrastructure and any solution software are configured, installed, tested, and operational according to requirements.
•Log, update, and escalate incidents and alerts, track configuration items and changes, and follow handover procedures for shift continuity.

Key Requirements

•Install and test fibre and copper cabling between devices at customer data centre sites, including pre-terminated cables and using structured cable infrastructure.
•Attend fault calls on customer network devices and resolve issues by fixing existing devices or replacing them, working with remote client/NTT support teams.
•Fulfil dispatch rota admin duties by receiving dispatch requests and coordinating in-country dispatching of engineers and/or parts.
•Configure, install, test, and verify client-site infrastructure and ensure solution software is installed and configured per requirements.
•Diagnose and log first-line incidents and alerts, identify root causes using knowledge articles, and escalate to L2 Field Engineer when needed.

Skills:Problem-solvingIncident managementStakeholder coordinationDocumentationEscalation

Tech Stack:Fibre cablingCopper cablingStructured cable infrastructureNetwork devicesIncident loggingDispatching

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT