Client Operations Support - Sr Associate II

Fiserv
India
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Critical thinking","Attention to detail","Analytical thinking","Problem-solving","Communication"]

Manage a variety of client and merchant account maintenance requests, ensuring updates are completed accurately and on time. Review incoming requests, determine appropriate actions, clarify details when needed, and investigate maintenance issues to drive resolutions. Partner with internal teams to complete account updates within service timeframes while maintaining quality standards and meeting critical monthly deadlines.

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FursaFursa
Fiserv
Fiserv
1 day ago

Client Operations Support - Sr Associate II

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Manage a variety of client and merchant account maintenance requests, ensuring updates are completed accurately and on time. Review incoming requests, determine appropriate actions, clarify details when needed, and investigate maintenance issues to drive resolutions. Partner with internal teams to complete account updates within service timeframes while maintaining quality standards and meeting critical monthly deadlines.
Location: India
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Review, process, and complete account maintenance requests across client and merchant accounts.
  • •Support updates including pricing changes, entitlements, demographic updates, and other account maintenance activities.
  • •Assess incoming requests and determine appropriate actions, ensuring accurate completion.
  • •Investigate maintenance-related issues, clarify request details, and drive requests to resolution.
  • •Partner with internal teams to resolve account update issues and complete changes within required service timeframes.

Key Requirements

  • •Bachelor’s degree or equivalent experience.
  • •Typically 3–5+ years of experience in merchant acquiring, payments, banking operations, client support, or financial services.
  • •Experience processing account updates in a high-volume operational environment.
  • •Strong knowledge of account maintenance activities, operational workflows, and service-related processes.
  • •Strong analytical/problem-solving skills with attention to detail and ability to manage competing priorities under deadlines.
Experience:3+ yearsMerchant acquiringPaymentsBanking operationsFinancial servicesClient support
Education:Bachelor's
Skills:Critical thinkingAttention to detailAnalytical thinkingProblem-solvingCommunication

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn