Customer Experience Intern (m/f/d) (BARCELONA, B, ES, 08005)

Allianz
Barcelona
Workplace: HybridTemporaryFunction: Customer Success & Account ManagementEducation: mastersSkills: ["Communication","Stakeholder management","Collaboration","Analytical thinking","Problem-solving"]

Support the OE NPS program execution end-to-end to gather, manage, and translate customer feedback into actionable insights. Help with project planning, stakeholder presentations, documentation, and continuous optimization through simplifying processes and tools. Contribute to program improvement and automation initiatives using AI tools, assist in data management and reporting of customer insights, and collaborate on low-code development to enhance internal CX tools.

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FursaFursa
Allianz
Allianz
3 hours ago

Customer Experience Intern (m/f/d) (BARCELONA, B, ES, 08005)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Support the OE NPS program execution end-to-end to gather, manage, and translate customer feedback into actionable insights. Help with project planning, stakeholder presentations, documentation, and continuous optimization through simplifying processes and tools. Contribute to program improvement and automation initiatives using AI tools, assist in data management and reporting of customer insights, and collaborate on low-code development to enhance internal CX tools.
Location: Barcelona
Workplace: Hybrid
Employment Type: Temporary · 6 months
Job Function: Customer Success & Account Management
Seniority: Intern level

Key Responsibilities

  • •Support OE NPS program execution across phases to gather and manage customer feedback.
  • •Support project planning and tracking activities.
  • •Prepare presentations and documentation for stakeholders.
  • •Identify opportunities to simplify processes and tools, and support program optimization.
  • •Assist with data management, preparation, analysis, and reporting of customer insights; contribute to automation and improvement initiatives using AI tools and low-code.

Key Requirements

  • •Currently enrolled in a master's program with a background in Business Administration, Customer Experience, Marketing, or related fields.
  • •Strong English skills and strong communication (written and verbal).
  • •Well-organized, structured approach with curiosity and eagerness to learn.
  • •Proactive, self-driven ability to build and manage stakeholder relationships.
  • •Good working knowledge of MS Office Suite (Excel, PowerPoint) and basic knowledge of AI technologies.
Education:Master's
Skills:CommunicationStakeholder managementCollaborationAnalytical thinkingProblem-solving
Languages:English
Tech Stack:ExcelPowerPointAI toolsLow-code

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn