Assistant Service Manager, Los Angeles

Lucid Motors
Los Angeles
Workplace: OnsiteFull timeUSD 114,400 - 157,300 annuallyFunction: Administration & Executive AssistanceExperience: 5+ yearsSkills: ["Leadership","Collaboration","Motivation","Customer service","Organization","Communication","Continuous improvement","Compliance"]

Assist the Service Manager in running day-to-day operations of a new Los Angeles Service Center. Lead a service team spanning advisors, technicians, service assistants, and parts staff—managing performance, schedules/timecards, training, and customer/service interactions. Ensure work orders are complete and repairs are returned on time, drive KPI-focused continuous improvement, and perform quality control checks while handling customer concerns, compliance, and people/safety issues.

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Lucid Motors
Lucid Motors
1 day ago

Assistant Service Manager, Los Angeles

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Assist the Service Manager in running day-to-day operations of a new Los Angeles Service Center. Lead a service team spanning advisors, technicians, service assistants, and parts staff—managing performance, schedules/timecards, training, and customer/service interactions. Ensure work orders are complete and repairs are returned on time, drive KPI-focused continuous improvement, and perform quality control checks while handling customer concerns, compliance, and people/safety issues.
Location: Los Angeles
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Assist the Service Manager with day-to-day Service Center operations, managing and developing the service team and day-to-day service business.
  • •Manage performance by evaluating employees, providing consistent feedback, and supporting ongoing training and development.
  • •Ensure work orders are detailed, complete, and properly filled out; monitor flow of work so repairs are completed and returned on time for the best customer experience.
  • •Manage timecards and schedules; address client concerns or complaints quickly and professionally while coordinating on people/safety issues.
  • •Perform quality control checks on vehicles after repairs and maintain compliance with industry standards, regulations, and restrictions.
Travel: Low travel

Pay and Benefits

Salary: USD 114,400 - 157,300 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid LeavePaid Holidays401k

Key Requirements

  • •Minimum 5 years of varied automotive service experience, including holding a team accountable for KPI targets (e.g., CSI, Repair Completion Time, Days Down, PDI Completion/Turnaround time).
  • •Experience managing technicians, including selection, development, performance management, engagement, and training.
  • •Exceptional ability to collaborate, motivate, and lead individuals, groups, and vendors.
  • •Verifiable track record of excellence in customer service and strong written/verbal communication skills.
  • •Advanced organization skills to drive continuous improvement in a fast-moving environment, plus ability to analyze internal reports and use Microsoft Office and learn proprietary DMS software.
Experience:5+ yearsAutomotive service
Skills:LeadershipCollaborationMotivationCustomer serviceOrganizationCommunicationContinuous improvementCompliance
Licenses:Driver's license
Certifications:ASEEPA 609
Languages:English
Tech Stack:Microsoft OfficeDMS

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn