Service Lead (Las Vegas, Nevada (US-NV), US)

Burberry
Las Vegas
Workplace: OnsiteFull timeFunction: Energy & Utilities OperationsSkills: ["Coaching","Customer service","Communication","Performance management"]

Supervise daily sales floor activities to ensure exceptional, brand-aligned customer experiences and drive sales goal attainment. Coach sales associates in the moment and through development plans, manage customer flow so no client is unattended, and coordinate with specialists, stock associates, and operations to improve performance. Partner with store leadership on Burberry Experience training, resolve escalated customer issues, and support store open/close tasks including POS and post-void transactions.

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Burberry
Burberry
1 day ago

Service Lead (Las Vegas, Nevada (US-NV), US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Supervise daily sales floor activities to ensure exceptional, brand-aligned customer experiences and drive sales goal attainment. Coach sales associates in the moment and through development plans, manage customer flow so no client is unattended, and coordinate with specialists, stock associates, and operations to improve performance. Partner with store leadership on Burberry Experience training, resolve escalated customer issues, and support store open/close tasks including POS and post-void transactions.
Location: Las Vegas
Workplace: Onsite
Employment Type: Full time
Job Function: Energy & Utilities Operations
Seniority: Manager level

Key Responsibilities

  • •Supervise, assist, and motivate sales associates to deliver high-value customer experiences on the selling floor.
  • •Partner with associates to improve selling skills, close sales, and achieve sales goals and KPIs.
  • •Lead and coach a customer-facing, service-oriented team; ensure every customer interaction is memorable.
  • •Manage customer flow and drive coordination on the selling floor between sales associates, specialists, stock associates, and operations.
  • •Resolve difficult customer issues and, when store management is absent, process post-void transactions and authorize promotional discounts and employee sales.

Key Requirements

  • •Advanced knowledge of POS system.
  • •Previous experience using Apple mobile devices and comfort with digital tools.
  • •1-2 years previous supervisory or management experience in retail sales.
  • •Ability to coach and provide real-time performance feedback to associates.
  • •Thorough understanding of company policies and procedures, with consistent enforcement of guidelines.
Experience:Retail sales
Skills:CoachingCustomer serviceCommunicationPerformance management
Tech Stack:POSApple mobile devices

Company Brief

Burberry
British luxury fashion house designing and selling ready-to-wear, accessories, fragrances, and leather goods. Known for its trench coats, distinctive check pattern, and global retail presence across wholesale, e-commerce, and owned stores.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1856
WebsiteLinkedIn