Sr. Product Manager, Emerging Stores CX Improvements, Amazon Customer Service

Amazon MENA
Dubai
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: bachelorsSkills: ["Customer obsession","Data-driven decision-making","Stakeholder influence","Consensus building","Clear communication"]

Own the roadmap for Emerging Stores CX strategic initiatives within Amazon Customer Service. Analyze customer friction data to identify high-impact opportunities, build compelling improvement cases, and lead workstreams that eliminate defect-driven friction across the customer journey. Partner across product, technology, and operational teams to deliver measurable CX outcomes, using dashboards, metrics, scalable mechanisms, and AI-informed approaches to accelerate learning and execution.

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FursaFursa
Amazon MENA
Amazon MENA
1 day ago

Sr. Product Manager, Emerging Stores CX Improvements, Amazon Customer Service

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Last checked: 9 hours agoStatus: Live

Job Summary

Own the roadmap for Emerging Stores CX strategic initiatives within Amazon Customer Service. Analyze customer friction data to identify high-impact opportunities, build compelling improvement cases, and lead workstreams that eliminate defect-driven friction across the customer journey. Partner across product, technology, and operational teams to deliver measurable CX outcomes, using dashboards, metrics, scalable mechanisms, and AI-informed approaches to accelerate learning and execution.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Lead Emerging Stores customer experience workstreams by proactively identifying and eliminating sources of friction.
  • •Analyze complex customer friction data to identify biggest opportunities and define long-term improvement solutions.
  • •Partner across product and technology teams to drive high-impact innovation and improvements in customer service experience.
  • •Create mechanisms for sustainable defect elimination, including dashboards/tools, processes to catch problems early, and metrics to track goals.
  • •Influence strategic direction and decision-making by presenting clear narratives and using high-quality analytics and communication.

Key Requirements

  • •5+ years of product or program management, product marketing, business development, or technology experience
  • •Bachelor's degree or equivalent
  • •Experience owning/driving roadmap strategy and end-to-end product delivery
  • •Experience with feature delivery and tradeoffs, including owning technology products
  • •Proficiency in either Arabic, Turkish or Spanish
Experience:5+ yearsCustomer serviceCustomer experience (CX)AI
Education:Bachelor's
Skills:Customer obsessionData-driven decision-makingStakeholder influenceConsensus buildingClear communication
Languages:ArabicTurkishSpanish
Tech Stack:AI

Company Brief

Amazon MENA
Amazon MENA operates Amazon.ae, Amazon's e-commerce marketplace for the United Arab Emirates. It offers a wide range of products, fulfillment, delivery, and customer service for consumers and third-party sellers across the region.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn