Service BDC Associate - North Central Ford

Sonic Automotive
United States
Workplace: OnsiteFull timeUSD 18 - 20 hourlyFunction: Business Development & PartnershipsSkills: ["Communication","Professionalism","Organizational skills","Time management","Independence","Teamwork"]

Generate and manage service leads from internet inquiries by responding promptly and professionally, entering customer details into the CRM, and scheduling service appointments. Conduct phone surveys to capture customer preferences and assess experience quality. Use lead management tools to track interest, update customer files, and complete reporting and documentation. Support additional tasks such as cashier duties when requested.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Sonic Automotive
Sonic Automotive
10 hours ago

Service BDC Associate - North Central Ford

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 1 day ago

Job Summary

Generate and manage service leads from internet inquiries by responding promptly and professionally, entering customer details into the CRM, and scheduling service appointments. Conduct phone surveys to capture customer preferences and assess experience quality. Use lead management tools to track interest, update customer files, and complete reporting and documentation. Support additional tasks such as cashier duties when requested.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Business Development & Partnerships
Seniority: Entry level

Key Responsibilities

  • •Respond to internet service inquiries with courtesy, accuracy, and professionalism.
  • •Enter all customer inquiry data into the CRM promptly and accurately.
  • •Generate service appointments for interested customers.
  • •Conduct phone surveys to assess customer preferences and experience quality.
  • •Track leads using lead management tools and compile reports/forms and documentation in a timely basis.

Pay and Benefits

Salary: USD 18 - 20 hourly

Key Requirements

  • •Excellent verbal and written communication skills.
  • •Strong MS Office Suite computer skills.
  • •Ability to work independently and as part of a team in a fast-paced environment.
  • •Ability to work in a call center environment.
  • •Ability to read and comprehend rules, regulations, policies and procedures.
Experience:Automotive
Skills:CommunicationProfessionalismOrganizational skillsTime managementIndependenceTeamwork
Languages:English
Tech Stack:CRMLead management toolsMS Office Suite

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn