Crh

14 hours ago

Commercial Operations Manager (Lexington, KY, US, 40505)

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Last checked: 14 hours agoStatus: Live

Job Summary

Lead a customer-focused commercial team responsible for estimating, order fulfillment, and project execution. Develop Estimating, Customer Service, and Project Management groups to ensure accurate, timely, proactive customer communication and operational excellence. Partner with Sales, Engineering, Production, and Transportation to anticipate needs and resolve issues, while working with Finance, Credit, and Collections to address payment concerns and maintain strong customer relationships.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Build and lead teams of estimators, customer service representatives, and project lead personnel to process orders, service customers, manage risk, and improve internal processes.
•Develop and streamline processes to manage sales orders and maintain a long-term schedule across product lines.
•Forecast shipments monthly, quarterly, and annually, and review customer purchase orders for compliance with approved price levels, terms, and cycle commitments.
•Serve as a liaison between sales and manufacturing to predict demand, drive asset utilization, and proactively manage COGs while resolving customer service issues.
•Proactively minimize, respond to, and negotiate customer back charges; manage the change order process to minimize scope creep; ensure orders are delivered on-time and on budget.

Pay and Benefits

Perks:Health InsuranceDentalDisabilityRetirement SavingsWellness Stipend

Key Requirements

•BS degree or equivalent industry experience required; MBA preferred.
•5+ years sales and/or operations management experience in a manufacturing, industrial, or construction environment preferred.
•Demonstrated ability to read and understand blueprints and contracts.
•Strong business and financial acumen to drive profitable sales and business decisions.
•Proficient in Microsoft Office (Word, Excel, Outlook) and CRM software; process improvement or lean manufacturing certification preferred.

Experience:5+ yearsManufacturingIndustrialConstruction

Education:Bachelor's

Skills:AccountabilityCollaborationCommunicationOperational excellenceContinuous improvement

Certifications:Lean manufacturing certification

Tech Stack:Microsoft OfficeWordExcelOutlookCRM

Company Brief

Crh

Global building materials business supplying aggregates, cement, asphalt, ready-mixed concrete, and construction products and services to the construction industry across Europe, North America and other markets.

Industry: Building Materials

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dublin, Ireland

Founded: 1970

Website LinkedIn

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Crh