Claims Services Processing Specialist with Spanish

Aon
Krakow
Workplace: HybridFull timeFunction: Insurance & ActuarialSkills: ["Communication","Problem-solving","Attention to detail","Customer service","Teamwork"]

Spanish-speaking claims professional within our hybrid Krakow team, handling early-stage contact with insureds and stakeholders, performing quality file reviews, and contributing to timely coverage analysis. You’ll communicate with insureds and counsel, escalate issues when needed, and support process improvements while collaborating with colleagues to ensure accurate, regulated claims processing.

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FursaFursa
Aon
Aon
3 months ago

Claims Services Processing Specialist with Spanish

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Spanish-speaking claims professional within our hybrid Krakow team, handling early-stage contact with insureds and stakeholders, performing quality file reviews, and contributing to timely coverage analysis. You’ll communicate with insureds and counsel, escalate issues when needed, and support process improvements while collaborating with colleagues to ensure accurate, regulated claims processing.
Location: Krakow
Workplace: Hybrid
Employment Type: Full time
Job Function: Insurance & Actuarial

Key Responsibilities

  • •Promptly reviews and acts with urgency in establishing initial and subsequent contact with all parties and key stakeholders.
  • •Provide quality customer service and ensure file quality, timely coverage analysis and communication with insured based on policy information.
  • •Communicate effectively with insureds and insured general counsel, prioritizing exceptional customer service.
  • •Identify areas of risk in daily operations and assess their impact, escalating issues to the team manager as needed.
  • •Assist in onboarding and mentoring new colleagues, shadowing and sharing knowledge to improve team performance.

Key Requirements

  • •Spanish proficiency (C1) and English (B2+)
  • •Functional knowledge of claims management and regulatory environment
  • •Proficiency with MS Office
  • •Strong attention to detail and numerical skills
  • •Ability to analyze data, assess risk, and communicate effectively with clients
Experience:InsuranceClaimsRisk management
Skills:CommunicationProblem-solvingAttention to detailCustomer serviceTeamwork
Languages:SpanishEnglish
Tech Stack:MS Office

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
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Glassdoor: 3.9
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