Senior Program Manager - Technical Support Transformation

Honeywell
Atlanta
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 6+ yearsEducation: bachelorsSkills: ["Leadership","Strategic thinking","Problem-solving","Stakeholder management","Communication"]

Lead end-to-end technical support transformation programs, planning, executing, monitoring, and delivering initiatives that improve customer experience and operational efficiency. Develop and deploy global design model strategies across regions, manage budgets and risks, and align cross-functional partners across IT, customer service, engineering, and product. Use data and performance metrics to guide decisions, drive change management adoption, and coach program team members.

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Honeywell
Honeywell
1 day ago

Senior Program Manager - Technical Support Transformation

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Last checked: 10 hours agoStatus: Live

Job Summary

Lead end-to-end technical support transformation programs, planning, executing, monitoring, and delivering initiatives that improve customer experience and operational efficiency. Develop and deploy global design model strategies across regions, manage budgets and risks, and align cross-functional partners across IT, customer service, engineering, and product. Use data and performance metrics to guide decisions, drive change management adoption, and coach program team members.
Location: Atlanta
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Lead and manage end-to-end technical support transformation programs from planning through delivery.
  • •Develop and implement global design model deployment strategies to standardize processes across regions.
  • •Collaborate with IT, customer service, engineering, and product management to align transformation initiatives.
  • •Drive continuous improvement by identifying gaps, recommending solutions, and implementing best practices.
  • •Manage budgets, resources, risks, and stakeholder updates; use data analytics to measure program effectiveness and guide decisions.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceLong-term Disability401k MatchPaid LeaveParental Leave

Key Requirements

  • •Minimum 6 years managing technical support transformation or service operations.
  • •6+ years of experience with program management methodologies and tools.
  • •Proven ability to lead global deployments and manage cross-functional teams.
  • •Experience with customer experience improvement initiatives and technical support operations.
  • •Familiarity with project management software and data analysis tools.
Experience:6+ years
Education:Bachelor's in Engineering, Business, or related field
Skills:LeadershipStrategic thinkingProblem-solvingStakeholder managementCommunication

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
Glassdoor
Glassdoor: 3.8
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