Citizens Bank

4 weeks ago

Experience Designer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Shape branch and advisory experiences through immersive branch observations, end-to-end journey design, and cross-functional collaboration. Embed with frontline teams to translate insights into practical, scalable experiences that balance human advisory with data-enabled tools, enabling a modern, advisory-led banking ecosystem.

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Design (Product/UX/UI/Visual)

Key Responsibilities

•Branch & Colleague Immersion: Build a deep understanding of day-to-day branch operations, including sales, service, advisory interactions, and operational routines; Spend time in-market to observe and engage with frontline colleagues, leaders, and customers; Identify friction points, workarounds, and high-impact moments that shape the branch experience

Pay and Benefits

Salary: USD 120,000 - 163,000 annually

Perks:Health InsuranceDental401kRemote WorkHybrid SchedulePaid Leave

Key Requirements

•Bachelor's Degree (StudyLevel: Bachelor)
•Proven track record in experience design, service design, or business transformation, ideally within a branch environment
•Experience working in financial services or similarly complex, operational environments
•Ability to translate insights into practical, implementable solutions
•Strong collaboration, communication, and storytelling skills

Experience:Retail bankingBranch operationsExperience designCustomer journeyService design

Education:Bachelor's

Skills:CommunicationCollaborationProblem-solvingStakeholder management

Languages:English (US)

Company Brief

Citizens Bank

Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Providence, United States

Founded: 1828

Website

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Citizens Bank

4 weeks ago

Experience Designer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Design (Product/UX/UI/Visual)

Key Responsibilities

•Branch & Colleague Immersion: Build a deep understanding of day-to-day branch operations, including sales, service, advisory interactions, and operational routines; Spend time in-market to observe and engage with frontline colleagues, leaders, and customers; Identify friction points, workarounds, and high-impact moments that shape the branch experience

Pay and Benefits

Salary: USD 120,000 - 163,000 annually

Perks:Health InsuranceDental401kRemote WorkHybrid SchedulePaid Leave

Key Requirements

•Bachelor's Degree (StudyLevel: Bachelor)
•Proven track record in experience design, service design, or business transformation, ideally within a branch environment
•Experience working in financial services or similarly complex, operational environments
•Ability to translate insights into practical, implementable solutions
•Strong collaboration, communication, and storytelling skills

Experience:Retail bankingBranch operationsExperience designCustomer journeyService design

Education:Bachelor's

Skills:CommunicationCollaborationProblem-solvingStakeholder management

Languages:English (US)

Company Brief

Citizens Bank

Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Providence, United States

Founded: 1828

Website