Call Center Representative

BizzyCar
St. Louis
Workplace: HybridFull timeUSD 20+ hourlyFunction: Solutions Engineering & Sales EngineeringSkills: ["Written communication","Multitasking","Time management","Independent work","Customer service"]

Support BizzyCar’s call center operations by handling inbound customer texts about vehicle recalls and service needs. Convert service inquiries into scheduled appointments, accurately log customer and vehicle details in BizzyCar and dealership systems, and follow up on incomplete or unresponsive leads to maximize conversion. Escalate complex issues, maintain consistent messaging with BPO agents, and meet KPIs for response time, conversion rate, and customer satisfaction.

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FursaFursa
BizzyCar
BizzyCar
1 day ago

Call Center Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Support BizzyCar’s call center operations by handling inbound customer texts about vehicle recalls and service needs. Convert service inquiries into scheduled appointments, accurately log customer and vehicle details in BizzyCar and dealership systems, and follow up on incomplete or unresponsive leads to maximize conversion. Escalate complex issues, maintain consistent messaging with BPO agents, and meet KPIs for response time, conversion rate, and customer satisfaction.
Location: St. Louis
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Respond quickly and professionally to inbound customer text messages about recalls and service needs.
  • •Convert service inquiries into scheduled appointments.
  • •Accurately log customer, vehicle, and appointment details across BizzyCar’s platform and dealership systems.
  • •Follow up with unresponsive or incomplete leads to improve scheduling conversion.
  • •Escalate complex or unresolved issues and partner with BPO agents to maintain consistent messaging and service quality.

Pay and Benefits

Salary: USD 20 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeavePaid Holidays

Key Requirements

  • •Minimum of 1 year of experience in a high-volume call center environment.
  • •Experience with SMS/text-based customer service or chat support platforms.
  • •Ability to manage high message/call volume while maintaining quality and accuracy.
  • •Excellent written communication skills with a clear, concise professional texting style.
  • •Comfortable multitasking and navigating multiple software systems at once.
Experience:Customer serviceCall centerAutomotive
Skills:Written communicationMultitaskingTime managementIndependent workCustomer service
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

BizzyCar
Operates a digital platform for car-related services, offering a marketplace and tools for buying, selling, renting, or managing vehicles and fleet services for consumers and businesses.
Industry: Mobility Platforms
Website