Sr Cust Exp Specialist

Honeywell
Mexico
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: bachelorsSkills: ["Customer orientation","Can do attitude","Cross-functional collaboration","Analysis","Continuous improvement"]

Develop and execute customer experience strategies to improve customer satisfaction and loyalty. Collaborate with cross-functional teams to understand customer needs and design personalized experiences, using customer data and market trends to find opportunities for improvement. Implement and monitor customer feedback programs and optimize customer interactions using customer experience tools and technologies. Work closely with sales and product management teams to align customer experience with business objectives.

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Honeywell
Honeywell
1 day ago

Sr Cust Exp Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Develop and execute customer experience strategies to improve customer satisfaction and loyalty. Collaborate with cross-functional teams to understand customer needs and design personalized experiences, using customer data and market trends to find opportunities for improvement. Implement and monitor customer feedback programs and optimize customer interactions using customer experience tools and technologies. Work closely with sales and product management teams to align customer experience with business objectives.
Location: Mexico
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Develop and execute customer experience strategies to drive customer satisfaction and loyalty.
  • •Work with cross-functional teams to understand customer needs and create personalized experiences.
  • •Analyze customer data and market trends to identify opportunities for improvement.
  • •Implement and monitor customer feedback programs to gather insights and drive continuous improvement.
  • •Utilize customer experience tools/technologies to optimize customer interactions and touchpoints, and align strategies with sales and product objectives.

Key Requirements

  • •1+ year of experience in customer service.
  • •Willingness to work in a hybrid role from San Luis Potosí.
  • •English proficiency.
  • •Undergraduate student in a Bachelor's degree program (final semesters).
  • •Customer support or equivalent experience in supply chain, order management, or OtC-related work.
Experience:1+ yearsSupply chainOrder managementCustomer supportCustomer experience
Education:Bachelor's
Skills:Customer orientationCan do attitudeCross-functional collaborationAnalysisContinuous improvement
Languages:EnglishPortuguese
Tech Stack:SAPSalesforceMS OfficeExcelWordOutlookPowerPoint

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
Glassdoor
Glassdoor: 3.8
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