Brillio

1 week ago

IVR Developer (Amazon Connect)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Design, develop, deploy, and support Amazon Connect–based IVR solutions, including contact flows, queues, routing profiles, and hours of operation. Build serverless components with AWS Lambda (Node.js or Python), API endpoints consumed by IVR flows, and DynamoDB access patterns for stateful routing. Ensure resilient behavior through failure validation, robust error handling, structured logging, secure configuration/secrets, and CI/CD-driven deployments.

Location: New York

Workplace: Hybrid

Employment Type: Contract

Job Function: Software Engineering

Seniority: Mid level

Key Responsibilities

•Design, build, deploy, and version Amazon Connect contact flows.
•Configure and maintain Amazon Connect resources including queues, routing profiles, and hours of operation.
•Develop and integrate Lex bots where applicable and validate IVR behavior during failure scenarios (timeouts, API errors, downstream/dependency degradation).
•Build and maintain AWS Lambda functions supporting IVR workflows and develop API endpoints consumed by IVR flows.
•Implement secure, configurable development practices (external configuration and managed secrets), structured logging, robust error handling/retry strategies, and CI/CD-based deployments with runbook-driven delivery.

Pay and Benefits

Salary: USD 65 - 70 hourly

Key Requirements

•8+ years of hands-on experience building Amazon Connect solutions, including contact flows, queues, routing profiles, and hours of operation.
•Strong AWS serverless development experience, including AWS Lambda using Node.js or Python.
•Experience designing and integrating API endpoints and patterns that support IVR workflows.
•Experience using DynamoDB to support IVR use cases such as routing state and lookup/stateful interactions.
•Experience with secure configuration and secrets management (e.g., AWS Secrets Manager and/or Parameter Store) and delivering via CI/CD pipelines.

Experience:8+ years

Tech Stack:Amazon ConnectAWSAWS LambdaNode.jsPythonDynamoDBAWS Secrets ManagerParameter StoreLexCI/CD

Company Brief

Brillio

Provides digital transformation and IT consulting services, including cloud migration, analytics, digital engineering, and managed services to accelerate business outcomes for enterprises across industries.

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Santa Clara, United States

Founded: 2014

Website LinkedIn

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Brillio

1 week ago

IVR Developer (Amazon Connect)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Hybrid

Employment Type: Contract

Job Function: Software Engineering

Seniority: Mid level

Key Responsibilities

•Design, build, deploy, and version Amazon Connect contact flows.
•Configure and maintain Amazon Connect resources including queues, routing profiles, and hours of operation.
•Develop and integrate Lex bots where applicable and validate IVR behavior during failure scenarios (timeouts, API errors, downstream/dependency degradation).
•Build and maintain AWS Lambda functions supporting IVR workflows and develop API endpoints consumed by IVR flows.
•Implement secure, configurable development practices (external configuration and managed secrets), structured logging, robust error handling/retry strategies, and CI/CD-based deployments with runbook-driven delivery.

Pay and Benefits

Salary: USD 65 - 70 hourly

Key Requirements

•8+ years of hands-on experience building Amazon Connect solutions, including contact flows, queues, routing profiles, and hours of operation.
•Strong AWS serverless development experience, including AWS Lambda using Node.js or Python.
•Experience designing and integrating API endpoints and patterns that support IVR workflows.
•Experience using DynamoDB to support IVR use cases such as routing state and lookup/stateful interactions.
•Experience with secure configuration and secrets management (e.g., AWS Secrets Manager and/or Parameter Store) and delivering via CI/CD pipelines.

Experience:8+ years

Tech Stack:Amazon ConnectAWSAWS LambdaNode.jsPythonDynamoDBAWS Secrets ManagerParameter StoreLexCI/CD

Company Brief

Brillio

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Santa Clara, United States

Founded: 2014

Website LinkedIn