Client Care Senior Associate

Emirates NBD
Dubai
Full timeFunction: Solutions Engineering & Sales EngineeringExperience: 1-2 yearsEducation: bachelorsSkills: ["Communication","Telephone etiquette","Email etiquette","Analytical thinking","Working under stress"]

Handle customer inquiries, requests, and complaints for Emirates NBD’s online banking channels, including email, calls, and CRM interactions. Investigate trade finance-related matters (e.g., documentary credits, collections, guarantees) using established bank procedures and standing instructions, and coordinate with internal teams to provide solutions. Serve as a technical/process reference within the TBO Client Care team, ensuring accurate, secure, and timely responses for business customers.

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FursaFursa
Emirates NBD
Emirates NBD
1 day ago

Client Care Senior Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Handle customer inquiries, requests, and complaints for Emirates NBD’s online banking channels, including email, calls, and CRM interactions. Investigate trade finance-related matters (e.g., documentary credits, collections, guarantees) using established bank procedures and standing instructions, and coordinate with internal teams to provide solutions. Serve as a technical/process reference within the TBO Client Care team, ensuring accurate, secure, and timely responses for business customers.
Location: Dubai
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Respond to general customer inquiries, requests, and complaints via phone, email, and SR/CRM channels.
  • •Investigate trade finance transaction data accurately using structured procedures and provide preliminary analysis.
  • •Gather and collate information from customers to coordinate with internal teams and resolve issues.
  • •Provide precise, accurate information and follow up with clients as needed for calls/emails/SRs.
  • •Adhere to standard work procedures and comply with information security and data privacy policies.

Pay and Benefits

Perks:Health InsurancePaid LeaveLearning Budget

Key Requirements

  • •Minimum undergraduate degree or equivalent qualification.
  • •1 to 2 years of experience in a bank or financial institution.
  • •Knowledge of banking products/services systems and ability to interpret complex management information.
  • •Basic MS Office knowledge.
  • •Excellent written and verbal communication, telephone/email etiquette, and ability to work under stress.
Experience:1-2 yearsBankingFinancial servicesTrade finance
Education:Bachelor's
Skills:CommunicationTelephone etiquetteEmail etiquetteAnalytical thinkingWorking under stress
Languages:English
Tech Stack:MS OfficeCRMEmailTelephoneTrade Finance

Company Brief

Emirates NBD
Emirates NBD is a leading UAE-based banking group providing retail, corporate, Islamic, investment and private banking, plus asset management and digital banking services across multiple countries in the MENAT region.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1963
Glassdoor
Glassdoor: 3.5
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