Service Manager - Freelander, Dubai

Al Tayer Group
Dubai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 7+ yearsSkills: ["Leadership","Communication","Negotiation","Strategic thinking","Planning"]

Lead and manage daily workshop operations to ensure efficient, high-quality after-sales service. Contribute to after-sales strategy and workshop policies, track effectiveness, and control workshop expenses. Oversee repair orders, customer reception, facility checks, and periodic maintenance coordination, while ensuring HSE and security compliance. Manage mechanics and support technical teams, coordinate training with HR, develop supplier relationships, and deliver performance evaluations and continuous improvement.

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Al Tayer Group
Al Tayer Group
4 days ago

Service Manager - Freelander, Dubai

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Lead and manage daily workshop operations to ensure efficient, high-quality after-sales service. Contribute to after-sales strategy and workshop policies, track effectiveness, and control workshop expenses. Oversee repair orders, customer reception, facility checks, and periodic maintenance coordination, while ensuring HSE and security compliance. Manage mechanics and support technical teams, coordinate training with HR, develop supplier relationships, and deliver performance evaluations and continuous improvement.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Contribute to after-sales strategy and help develop workshop policies and procedures aligned to group objectives.
  • •Supervise and manage daily workshop activities, allocate work, and maximize resources to maintain productivity and efficient operations.
  • •Oversee customer reception, repair order processing, facility checks, and ensure timely, high-quality service work is completed to schedule.
  • •Ensure repair orders and workshop processes are followed, manage product quality feedback/defect reports with principals, and coordinate resolution of product issues.
  • •Implement HSE and security policies, coordinate training with HR, manage mechanics and team performance, and prepare appraisals and performance evaluations for direct reports.

Key Requirements

  • •Graduate degree in an engineering (Mechanical/technical) discipline plus a management qualification.
  • •7+ years of workshop management experience in auto brands.
  • •Strong leadership with proven experience in resources planning and deployment.
  • •Ability to communicate effectively with excellent negotiation skills.
  • •Skills in project, quality, and strategy management; able to plan, organize, and prioritize workload to meet deadlines.
Experience:7+ yearsAutomotiveAfter-salesWorkshop managementFleet businessB2BB2C
Education:
Skills:LeadershipCommunicationNegotiationStrategic thinkingPlanning

Company Brief

Al Tayer Group
Privately held UAE conglomerate founded in 1979 operating across automotive, luxury & lifestyle retail, real estate and ventures. Al Tayer Group represents global brands, runs retail and e‑commerce operations, and has diversified investments across the Middle East.
Industry: Conglomerates & Holding Companies
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Funding: Bootstrapped
Headquarters: Dubai, United Arab Emirates
Founded: 1979
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