Systems Support Engineer (Night Shift)

Keeper Security
Chicago, United States
Workplace: RemoteFull timeFunction: Product ManagementEducation: bachelorsSkills: ["Communication","Time management","Customer service","Problem-solving","Adaptability"]

Provide post-sale technical support for Keeper’s B2B customers as a Systems Support Engineer on the night shift. Respond to phone/email/online support requests, diagnose and resolve product and serviceability issues, and track support cases through completion. Assist with installation and deployment of Keeper software, escalate critical situations, and clearly communicate findings and solutions to engineering, QA, sales, and customers.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Keeper Security
Keeper Security
17 hours ago

Systems Support Engineer (Night Shift)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide post-sale technical support for Keeper’s B2B customers as a Systems Support Engineer on the night shift. Respond to phone/email/online support requests, diagnose and resolve product and serviceability issues, and track support cases through completion. Assist with installation and deployment of Keeper software, escalate critical situations, and clearly communicate findings and solutions to engineering, QA, sales, and customers.
Location: Chicago, United States
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Respond to phone, email, and online technical support requests while providing exceptional customer service.
  • •Track and monitor support cases to ensure timely resolution and follow-up.
  • •Identify, document, and resolve customer issues and product problems.
  • •Assist customers with installation and deployment of Keeper software products.
  • •Escalate critical situations and communicate technical issues and solutions to internal teams and customers.

Pay and Benefits

Perks:Health Insurance401k

Key Requirements

  • •5+ years of experience in IT management and system administration.
  • •Hands-on administration and troubleshooting experience with macOS, Windows, and Linux.
  • •Experience working with Single Sign-On (SSO) environments.
  • •Experience setting up and configuring Active Directory.
  • •Advanced knowledge of firewalls, AD environments, DNS servers, authentication protocols, and LDAP; excellent Linux Shell and PowerShell skills.
Education:Bachelor's
Skills:CommunicationTime managementCustomer serviceProblem-solvingAdaptability
Tech Stack:Mac OS XWindowsLinuxSingle Sign-On (SSO)Active DirectoryFirewallsDNS serversAuthentication protocolsLDAPLinux shellPowerShellPythonPrem/cloud/hybrid environments

Company Brief

Keeper Security
Provides enterprise-grade password management and digital identity security solutions, including password vaulting, secure file storage, and zero-knowledge encryption for businesses and consumers to protect credentials and sensitive data across devices and platforms.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Chicago, United States
Founded: 2009
WebsiteLinkedIn