IT Field Support Engineer (L2)

NTT
Prague
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 3-5 yearsSkills: ["Troubleshooting","Customer-focused communication","Documentation","Mentoring"]

Provide hands-on IT field support for enterprise end-user environments, including on-site and remote troubleshooting of desktops, laptops, printers, and peripherals. Install, maintain, and repair hardware and software issues while supporting Windows-based environments. Coordinate with clients, vendors, and internal teams to resolve incidents, maintain documentation, and support scheduled deployments and maintenance. Mentor junior team members and contribute to service improvement and knowledge sharing.

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FursaFursa
NTT
NTT
1 month ago

IT Field Support Engineer (L2)

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Last checked: 1 hour agoStatus: Live

Job Summary

Provide hands-on IT field support for enterprise end-user environments, including on-site and remote troubleshooting of desktops, laptops, printers, and peripherals. Install, maintain, and repair hardware and software issues while supporting Windows-based environments. Coordinate with clients, vendors, and internal teams to resolve incidents, maintain documentation, and support scheduled deployments and maintenance. Mentor junior team members and contribute to service improvement and knowledge sharing.
Location: Prague
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Provide on-site and remote support for desktops, laptops, printers, and peripherals
  • •Diagnose and resolve hardware, software, and operating system issues
  • •Perform system upgrades, installations, deployments, and hardware replacements
  • •Coordinate with clients, vendors, and internal teams to resolve technical issues
  • •Maintain documentation and track issue resolution activities while supporting scheduled installations and maintenance
Travel: Low travel

Key Requirements

  • •3–5 years of IT support, desktop support, or field engineering experience
  • •Strong troubleshooting skills across desktop hardware and software environments
  • •Solid knowledge of Windows operating systems
  • •Experience supporting laptops, desktops, printers, and peripherals
  • •Fluent Czech language skills (spoken and written) with customer-focused communication
Experience:3-5 yearsEnterprise IT support
Skills:TroubleshootingCustomer-focused communicationDocumentationMentoring
Languages:CzechEnglish
Tech Stack:WindowsDesktopsLaptopsPrinters

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn