NTT

5 days ago

IT Field Support Engineer (L2)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide hands-on IT field support for enterprise end-user environments, including on-site and remote troubleshooting of desktops, laptops, printers, and peripherals. Install, maintain, and repair hardware and software issues while supporting Windows-based environments. Coordinate with clients, vendors, and internal teams to resolve incidents, maintain documentation, and support scheduled deployments and maintenance. Mentor junior team members and contribute to service improvement and knowledge sharing.

Location: Prague

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Provide on-site and remote support for desktops, laptops, printers, and peripherals
•Diagnose and resolve hardware, software, and operating system issues
•Perform system upgrades, installations, deployments, and hardware replacements
•Coordinate with clients, vendors, and internal teams to resolve technical issues
•Maintain documentation and track issue resolution activities while supporting scheduled installations and maintenance

Travel: Low travel

Key Requirements

•3–5 years of IT support, desktop support, or field engineering experience
•Strong troubleshooting skills across desktop hardware and software environments
•Solid knowledge of Windows operating systems
•Experience supporting laptops, desktops, printers, and peripherals
•Fluent Czech language skills (spoken and written) with customer-focused communication

Experience:3-5 yearsEnterprise IT support

Skills:TroubleshootingCustomer-focused communicationDocumentationMentoring

Languages:CzechEnglish

Tech Stack:WindowsDesktopsLaptopsPrinters

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

NTT