Customer Service Representative

Sutherland
Alexandria
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["English","Communication","Empathy","Problem-solving","Active listening"]

On-site full-time role in Alexandria for a Customer Service Specialist focused on delivering exceptional customer support. You will handle inquiries, resolve issues, and maintain high customer satisfaction through empathy, effective communication, and professional phone etiquette. The role emphasizes problem-solving, active listening, and tailoring solutions in a fast-paced environment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Sutherland
Sutherland
3 months ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

On-site full-time role in Alexandria for a Customer Service Specialist focused on delivering exceptional customer support. You will handle inquiries, resolve issues, and maintain high customer satisfaction through empathy, effective communication, and professional phone etiquette. The role emphasizes problem-solving, active listening, and tailoring solutions in a fast-paced environment.
Location: Alexandria
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer interactions with efficiency and empathy to resolve inquiries.
  • •Provide tailored solutions to meet customer needs and improve satisfaction.
  • •Maintain a positive customer experience through clear, professional communication and phone etiquette.
  • •Escalate issues when necessary and follow up to ensure resolution.
  • •Collaborate with teammates and utilize CRM tools to track customer interactions.

Key Requirements

  • •Fluency in English (B2/C1 level) is a MUST.
  • •Strong skills in customer service and customer support.
  • •Proven ability to enhance customer satisfaction and customer experience.
  • •Problem-solving, active listening, and attention to detail.
  • •Experience in a customer-facing role and familiarity with CRM tools is a plus.
Experience:TelecommunicationsCustomer service
Skills:EnglishCommunicationEmpathyProblem-solvingActive listening
Languages:English
Tech Stack:CRM

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor