Creator Support Specialist, Customer Support

Deliver white-glove, first-touch support to TikTok creators by handling inquiries across email, ticketing systems, in-app messages, and live chat. Triage issues efficiently and compassionately, guiding creators through platform features and taking the lead on safety-related concerns. Use proprietary tools and SOPs to provide consistent solutions, collaborate with cross-functional teams to resolve complex cases, and help improve processes and special projects.