Creator Support Specialist, Customer Support

TikTok
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Compassion","Multitasking","Written communication","Time management","Decision-making"]

Deliver white-glove, first-touch support to TikTok creators by handling inquiries across email, ticketing systems, in-app messages, and live chat. Triage issues efficiently and compassionately, guiding creators through platform features and taking the lead on safety-related concerns. Use proprietary tools and SOPs to provide consistent solutions, collaborate with cross-functional teams to resolve complex cases, and help improve processes and special projects.

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FursaFursa
TikTok
TikTok
1 month ago

Creator Support Specialist, Customer Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Deliver white-glove, first-touch support to TikTok creators by handling inquiries across email, ticketing systems, in-app messages, and live chat. Triage issues efficiently and compassionately, guiding creators through platform features and taking the lead on safety-related concerns. Use proprietary tools and SOPs to provide consistent solutions, collaborate with cross-functional teams to resolve complex cases, and help improve processes and special projects.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond efficiently, accurately, and compassionately to creator inquiries
  • •Learn and use tools and SOPs while staying current on policy/process changes
  • •Provide personalized support and guide creators through platform features
  • •Lead safety-related concerns to help creators engage confidently and securely
  • •Collaborate with cross-functional teams to escalate, troubleshoot, and help develop solutions/processes

Key Requirements

  • •1+ year experience in a user support or customer service role
  • •Experience providing exceptional customer service via email/written channels
  • •Professional working proficiency in English (written and spoken)
  • •Strong written communication with strong multitasking abilities for concurrent requests
  • •Proficiency with computers, CRM software, and strong typing skills
Experience:1+ years
Skills:CompassionMultitaskingWritten communicationTime managementDecision-making
Languages:English
Tech Stack:CRM softwareEmailTicketing systemsIn-app messagesLive chatSOPs

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn